# Sr. Analyst, Global Shared Services

**Company**: Instructure
**Location**: Manila, Philippines
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/instructure/201120d4-ede1-42bc-9570-d419a42e7651?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f9e72433-148

## Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives.

The Sr Analyst – Global Shared Services will play a critical role in managing escalations, handling complex sales operations processes, and optimizing workflows for internal stakeholders.

**Key Responsibilities:**

- **Sales Onboarding & Offboarding Support**: Handle escalations and complex issues related to sales onboarding and offboarding, including workflow concerns such as incorrect account ownership, Salesforce automation errors, and territory logic changes.

- **Compensation & Commissions Support**: Manage mid-to-high complexity queries, audits, and requests related to compensation and commissions.

- **Deal Desk & Pricing Audits**: Handle escalations and complex deal-related queries, including pricing calculations, discount structures, and revenue allocations.

- **Territory & Opportunity Management**: Handle escalations and complex queries related to territory assignments, including resolving incorrect or missing values for accounts and opportunities.

- **Sales Tools Administration & Escalation Management**: Support the setup of users within multiple sales tools such as LinkedIn Sales Navigator, Clari, Outreach, and Salesforce.

- **Audit & Compliance**: Conduct audits for high-complexity deal types, reviewing analysts' work and addressing escalated queries before involving stakeholders.

- **Strategic Initiatives & Reporting**: Manage and support projects aligned with CFO objectives, ensuring execution within scope and timelines.

**Required Skills & Experience:**

- Experience in supporting and handling escalations for user management and profile setup within sales tools such as Clari, Tableau, Salesforce, and CRM platforms.

- Proficiency in Tableau and Salesforce dashboards, reporting, troubleshooting, and backend support.

- Deal Desk support experience, including handling escalations, responding to queries, and resolving errors related to quotes, pricing, opportunity splits, and order forms.

**Benefits:**

- Competitive compensation, plus all full-time employees participate in our ownership program

- Flexible work culture

- Generous time off, including local holidays and our annual “Dim the Lights” period

- Comprehensive wellness programs and mental health support

- Learning and development resources, including professional development tools and tuition reimbursement

- The technology and tools you need to do your best work

- Motivosity employee recognition program

## Skills

### Required
- Clari
- Tableau
- Salesforce
- CRM platforms
- Sales Operations
- Deal Desk support
- Renewals support
- Salesforce Tool Navigation
- Data & Analytics
- Salesforce Admin functions
- Ticketing systems like Zendesk, Jira, or ClickUp
- Reporting skills
- Google Sheets
- Lucidchart workflows

### Nice to have
- Salesforce intermediate skills
- Project Management skills
- Basic knowledge of Salesforce automation logic and workflow builds
- Six Sigma certification

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/instructure/201120d4-ede1-42bc-9570-d419a42e7651?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)