# Onboarding Consultant, Menu

**Company**: Toast
**Location**: Sydney, Australia
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8351133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f9d1b4ad-fdd

## Description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As an Onboarding Consultant, you serve as the customer's menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey.

Responsibilities:

- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.

- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships.

- Responsible for consulting with clients to determine configuration needs prior to go-live and communicating any unique needs to the project resources.

- Perform onboarding configurations remotely while documenting the go-live process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project.

- Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.

- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.

Requirements:

- 1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)

- Success operating independently and navigating competing priorities in a constantly changing environment

- Proven track record of success in meeting and exceeding goals

- Excellent communication, organizational, and influencing skills

Nice to Haves:

- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry

- Experience with Salesforce CRM

- Experience working in the tech industry or for a SAAS company

- Training, teaching, or development experience

## Skills

### Required
- project management
- customer satisfaction
- business operations
- communication
- organizational
- influencing

### Nice to have
- POS software
- Salesforce CRM
- tech industry
- SAAS company
- training
- teaching
- development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8351133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)