# Receptionist/Concierge

**Company**: WSP
**Location**: Leeds
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/95938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f9b6d189-5e9

## Description

We are recruiting for a Receptionist/Concierge to provide an exceptional level of customer service to all visitors and employees at our Leeds office.

The UK Business Solutions team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment.

As a Receptionist/Concierge, you will:

- Create an inspiring environment where people can relax and deliver exceptional work

- Collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests

- Meet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas

- Strike the appropriate balance between client care and office facilitation requirements

- Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors

- Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner

Typical tasks may include:

- Providing support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages

- Managing meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests

- Assisting with new starters and onboarding including managing and conducting office tours and inductions

- Coordinating daily operations across reception and client floor, ensuring seamless communication and efficient workflow

- Using your excellent local knowledge to provide support and advice to visitors and colleagues

- Providing support to office Location Directors, including providing assistance with completing Business Continuity Plans

- Coordinating and supporting local office events

- Office porterage as required

- Supporting the wider Business Administration team by working from the central mailbox during periods of quiet workload

We are looking for someone with:

- Extensive experience in a client-facing role or similar role providing front of house service

- Experience in managing compliance in relation to visitor sign in procedures and health and safety

- Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel

- Strong verbal and written communication skills, with excellent attention to detail

- Ability to build effective working relationships with colleagues and communicate clearly and openly

- Self-motivation and initiative

## Skills

### Required
- Microsoft 365
- Word
- PowerPoint
- Excel
- client-facing
- health and safety
- communication

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Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/95938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)