# FCS people leader Quality control

**Company**: Barclays
**Location**: Chennai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Chennai-DLF-IT-Park/FCS-people-leader-Quality-control_JR-0000117055-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f9b1c36f-1d2

## Description

We are seeking a FCS people leader Quality control to join our team at Barclays in Chennai. As a key player in our organisation, you will be responsible for managing operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

**Accountabilities**

- Identify trends and opportunities to improve areas and develop new processes and procedures through monitoring and analysis of operational data and performance metrics.

- Manage operations for a business area, promoting efficient processes, risk management, and compliance initiatives to support the bank's operations.

- Collaborate with internal stakeholders, including business leaders, project managers, and SMEs, as well as external stakeholders such as vendors and service providers.

- Manage operational professionals, providing guidance, coaching, and support to improve colleagues' delivery quality.

- Develop and manage KPIs to measure the effectiveness of operational functions, utilising data and technology to support the identification of areas that require improvement.

- Ensure compliance with all regulatory requirements and internal policies related to customer experience.

- Create a safe environment for colleagues to speak up, encouraging and soliciting feedback to ensure the people agenda remains focused on the right areas.

- Manage attrition by working closely with HR in implementing retention initiatives for the workforce.

**Assistant Vice President Expectations**

- Advise and influence decision-making, contributing to policy development and taking responsibility for operational effectiveness.

- Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the whole business function.

- Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

**Key Responsibilities**

- Support various Financial Crime processes, including payments/sanctions screening, adverse media screening, and other AML-related processes.

- Ensure compliance with Barclays Group Sanctions Policy and regulatory responsibilities in respect of the fight against Financial Crime.

- Play a key leadership role by coaching analysts, challenging poor-quality outcomes, and embedding a culture of quality ownership and continuous improvement across Payments Screening operations.

- Drive data-led quality oversight, performing trend and root-cause analysis, monitoring QC trackers and SLAs, and presenting clear insights in quality forums and governance reviews.

**Desirable skills sets**

- Responsible for development, delivery, and maintenance of an effective Operational Risk Control environment covering all aspects of Functional operational risk.

- Ensure strong quality and regulatory control over sanctions-related payment decisioning.

- Deep knowledge of sanctions policies, screening alerts, escalation standards, and risk classification, along with accountability for maintaining QC quality thresholds, analyst accreditation, and decision consistency.

## Skills

### Required
- Financial Crime
- Risk Management
- Compliance
- Operational Effectiveness
- Leadership
- Quality Control
- Sanctions Policy
- AML
- Data Analysis

### Nice to have
- Operational Risk Control
- Sanctions-related Payment Decisioning
- QC Quality Thresholds
- Analyst Accreditation
- Decision Consistency

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Chennai-DLF-IT-Park/FCS-people-leader-Quality-control_JR-0000117055-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)