# Patient Care Coordinator (Customer Service Associate Analyst) **Company**: CarePathRx **Location**: Oakdale, PA **Work arrangement**: hybrid **Job type**: full-time **Category**: Customer Service **Industry**: Healthcare **Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Oakdale-PA/Patient-Care-Coordinator--Evernorth--Oakdale--PA_26013643?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/patient-care-coordinator-customer-service-f9809ac9-d4e/ ## Description Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care. **Hours/Schedule:** Monday-Friday, Rotating schedule, 8am-5:30pm **Training onsite in our Oakdale, PA office (12 weeks), then remote** **Responsibilities:** - Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams - Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations - Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy - Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers - Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists - Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy - Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care - Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction - Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination - Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks - Continuously look for opportunities to improve communication approaches and enhance the patient experience **Requirements:** - High school diploma or GED - Minimum 1+ years of experience in customer service, healthcare support, or a related field - Strong verbal and written communication skills with the ability to engage patients with empathy and clarity - Demonstrated ability to explain information in a patient-friendly way - Active listening skills and ability to navigate sensitive conversations - Ability to manage multiple priorities in a fast-paced environment - Basic proficiency with Microsoft Office tools - Strong attention to detail and commitment to accurate documentation **Preferred Qualifications:** - Pharmacy Technician Certification (CPhT) - Experience in specialty pharmacy or healthcare coordination - Familiarity with medication ordering and patient assessments - Experience with EMR or pharmacy systems - Experience supporting patients with complex or chronic conditions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Microsoft Office - customer service - communication skills - active listening ### Nice to have - Pharmacy Technician Certification (CPhT) - specialty pharmacy - healthcare coordination - EMR or pharmacy systems --- Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Oakdale-PA/Patient-Care-Coordinator--Evernorth--Oakdale--PA_26013643?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)