# Senior HPC Support Engineer - Ethernet and AI Infrastructure

**Company**: NVIDIA
**Location**: College Station, TX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-TX-Remote/Senior-HPC-Support-Engineer---Ethernet-and-AI-Infrastructure_JR2020404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f96783b6-859

## Description

We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with one of our prestigious customers onsite and remotely. The successful candidate will be the primary point of contact for this customer, spending a minimum of one week per month at the customer site in College Station, TX, US, supporting technical questions, debugging, and issue resolution.

As a member of our NVEX Global Technical Support team, you will be a conscientious, proficient communicator who takes ownership of resolving issues while maintaining a high level of customer satisfaction. A significant part of the role involves collaborating with Engineering, Marketing, and Support teams regularly on technical issues.

**Responsibilities:**

- Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem-solving for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), focusing on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.

- Respond to customer product support inquiries via telephone, email, or conference calls.

- Resolve customer issues during installation, operation, maintenance, or product application or interoperability with other vendors.

- Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

- Develop, redefine, and document standard methodologies to provide to internal teams (Support/R&D) for support processes and improvements.

**Requirements:**

- 6+ years of experience providing in-depth Customer Support and debugging for hardware and software products.

- An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).

- Experience with established AI technologies in day-to-day job responsibilities.

- Knowledge of Enterprise platforms and systems engineering, including Linux triage, servers, and resolving hardware and/or OS internal issues.

- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented with professional-level communication skills, interpersonal skills, and the ability to maintain and lead the overall resolution for any critical issue raised by our customer.

**Technical Skills:**

- Networking Technology, protocols, and routing, including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.

- Linux OS, including System Administration and Networking (LFCS / RHCSA).

- Debugging networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.

- Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e., Docker, Kubernetes).

- Adoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc., in your daily work routine.

**Preferred Qualifications:**

- Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE, and QoS Concepts.

- Linux, Networking, and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN.

- Shell Scripting (Python, bash, Ansible, yaml, etc…).

- Effective and comprehensive fixing/debugging methodology.

You will also be eligible for equity and benefits.

## Skills

### Required
- Networking Technology
- Linux OS
- TCP/IP
- Ethernet
- AI solutions
- Linux System Administration
- Networking protocols
- Wireshark
- TCPDUMP
- Docker
- Kubernetes
- Shell Scripting
- Python

### Nice to have
- Large-scale networking
- AI Infrastructure
- Overlay technologies
- RoCE
- QoS Concepts
- NVIDIA AI Infrastructure and Operations Certifications
- Ansible
- yaml

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-TX-Remote/Senior-HPC-Support-Engineer---Ethernet-and-AI-Infrastructure_JR2020404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)