# Client Administrator

**Company**: Howden
**Location**: Glasgow
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Glasgow---Cadworks/Client-Administrator_R0020257-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/client-administrator-f9606105-b67/

## Description

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work.

**Key Accountabilities**

- Builds and maintains professional relationships with clients and other stakeholders as required.

- Provides client management services to an assigned portfolio under appropriate guidance.

- Attends client calls and meetings with support from senior colleagues, presenting on defined areas of administration where required.

- Ensures their own work is delivered within agreed Service Level Agreements.

- Liaises with a more senior colleague on any concerns or complaints, taking ownership for progressing agreed actions and preparing remedial work or proposed procedural amendments for review.

- Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring information is accurate and complete.

- Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio, escalating issues as required.

**Skills & Experience**

- Minimum of GCSE Grade “5” or “C” in Maths and English are essential.

- Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.

- A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.

- Good communicator with appetite to develop these skills further.

**What do we offer in return?**

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

- Our successes have all come from someone brave enough to try something new

- We support each other in the small everyday moments and the bigger challenges

- We are determined to make a positive difference at work and beyond

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## Skills

### Required
- Microsoft Office
- Excel
- Word
- Outlook
- Communication

### Nice to have
- Certificate in Pension Calculations (CPC)
- PMI qualifications

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Glasgow---Cadworks/Client-Administrator_R0020257-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)