# サービスマネージャー

**Company**: Hewlett Packard Enterprise
**Location**: Tokyo, Tokyo
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Tokyo-Tokyo-Japan/_1207266-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f9408aef-e87

## Description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

As a Service Manager, you will be responsible for managing the delivery of services to service providers, enterprise customers, and service support partners. You will work closely with global and APAC service teams to establish effective business relationships that maintain high levels of customer satisfaction and maximize HPE business opportunities.

**Key Responsibilities:**

- Manage account strategies with sales account teams, client management teams, customers, and service support partners.

- Ensure customer satisfaction by understanding customer expectations and delivering high-quality, timely services.

- Promote and support the sale of HPEN solutions.

- Support account teams' strategies by delivering effective, quality-focused HPE services and maximizing contract renewals.

**Program Management Framework:**

- Ensure alignment between customer and HPE business operations processes.

- Create and document project plans to achieve contracted deliveries.

- Take responsibility for flawless execution of cross-functional activities.

- Utilize and coordinate resources to achieve service delivery goals.

- Monitor project results against goals and create action plans to address any shortfalls.

**Other Responsibilities:**

- Assist with contract scope, definition, and execution.

- Monitor and report on service revenue and costs to maintain account profitability.

**Requirements:**

- 5+ years of program management experience with proven success in the service provider/enterprise market.

- 5+ years of experience in the networking industry covering technical support, operations, operations management, and service management.

- Experience with strong service business or program management with other manufacturers or large partners is essential.

- Excellent customer management and relationship skills, with strong interpersonal skills.

- Ability to build relationships between vendors, partners, and customers.

- Excellent written and verbal communication skills, with experience handling multiple levels and functions.

- Ability to manage multiple projects and priorities.

- Ability to work independently in an unstructured environment.

- Business-level English and native-level Japanese.

## Skills

### Required
- program management
- service management
- networking
- customer relations
- communication
- Japanese

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Tokyo-Tokyo-Japan/_1207266-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)