# Forward Deployed Engineer, Professional Services

**Company**: Cloudflare
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8050386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f935aa40-754

## Description

Cloudflare's Forward Deployed Engineer (FDE) program provides customers with a dedicated, hands-on technical expert embedded directly within their environment. As a Forward Deployed Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership.

## Responsibilities

### Embed & Integrate

- Become a trusted, embedded member of the customer's technical team, operating within their tools, processes, and change-management frameworks.

- Follow the customer's change-management process for all hands-on modifications, ensuring risk mitigation and operational continuity.

### Hands-On Execution

- Design, configure, and optimize Cloudflare solutions directly within the customer environment.

- Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time.

### Strategic Advisory & Architecture

- Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations.

- Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other artifacts necessary for delivery and smooth handoff.

### Workshops & Knowledge Transfer

- Lead technical workshops, knowledge-transfer sessions, and special-event preparation (e.g., product launches, traffic events, security drills, quarterly business reviews).

- Ensure continuity by documenting decisions, runbooks, and configurations in the customer's collaborative workspace.

### Customer Advocacy & Liaison

- Act as the voice of the customer within Cloudflare, surfacing product gaps, feature requests, and escalation items to Engineering, Support, and Product.

- Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities.

## Requirements

- 15+ years of experience in a customer-facing technical role.

- Recognized Expertise in one of the following focus areas:

- Applications , Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties.

- Network , Hands-on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low-latency global connectivity design.

- Zero Trust / SASE , Securing distributed workforces with Access, Gateway, CASB, RBI, and DLP.

- Leadership & Mentorship , Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets.

- Strong Networking Foundation , Expert-level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP.

- Hands-On Technical Skills , Demonstrated ability to implement, configure, and troubleshoot complex solutions.

- Project & Program Management , Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast-moving environments.

- Communication & Executive Presence , Exceptional verbal and written communication skills.

- Regional Experience , Experience working with enterprise customers in APJC, ideally within Korea.

## Benefits

No specific benefits mentioned.

## Company Culture

Cloudflare values curiosity over bureaucracy, and AI as a partner in solving tough problems to keep the Internet moving forward.

## Skills

### Required
- WAF
- Bot Management
- API Gateway
- DDoS protection
- Rate Limiting
- Magic Transit
- BYOIP
- Zero Trust
- SASE
- Access
- Gateway
- CASB
- RBI
- DLP
- Terraform
- Python
- JavaScript
- Bash

### Nice to have
- CISSP
- CCIE
- AWS
- GCP
- Azure certifications

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8050386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)