# Ocean Import Customer Service Agent

**Company**: Expeditors
**Location**: Hawthorne, CA
**Experience**: entry
**Job type**: full-time
**Salary**: $20.00-$30.00 per hour
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000158766964--ocean-import-customer-service-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/ocean-import-customer-service-agent-f9293d15-3ca/

## Description

Join Expeditors as an Ocean Import Customer Service Agent, ensuring timely and accurate movement of freight and information while providing exceptional customer service.

**Scope of Position:** You will be responsible for smooth and timely freight process flow, accurate data entry, tracking and tracing ocean import files, and sending documents to customers or brokers for customs purposes.

**Major Duties and Responsibilities:**

- Ensure smooth and timely freight process flow

- Accurate and timely data entry into operational systems

- Track and trace ocean import files

- Send documents to customers or brokers for customs purposes

- Provide exceptional customer service interactions with customers

- Contribute to maintaining good relationships with suppliers

- Meet compliance regulations and internal procedures

- Understand department process flow and look for best practices to improve operational efficiency and productivity

- Meet KPI standards and adhere to company procedures

- Communicate effectively with internal and external stakeholders

- Escalate problems to management when necessary

- Promote compliance with company policies and regulations

- Meet company standards of 52 hours training per year

- Attend mandatory training classes when required

**Qualifications:**

- High school degree or equivalent required

- Fluent in English, both written and verbal

- Ability to work overtime and commute to Hawthorne, CA and Carson, CA

- Comfortable with numbers and basic mathematical skills

- Comfortable working in a professional business environment

**Desired Qualifications:**

- Associate's or undergraduate degree preferred

- Good computer skills (Word, Excel, PowerPoint)

- Ability to multi-task and prioritize tasks

- Strong organizational and analytical skills

- Effective interpersonal and communication skills

**Benefits:**

- Paid vacation, holiday, and sick time

- Health plan: medical, prescription drug, dental, and vision

- Life and long-term disability insurance

- 401(k) retirement savings plan

- Employee stock purchase plan

- Training and personnel development program

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## Skills

### Required
- English
- basic mathematical skills
- data entry
- customer service

### Nice to have
- Associate's or undergraduate degree
- computer skills (Word, Excel, PowerPoint)
- multi-tasking
- organizational skills
- analytical skills
- interpersonal skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000158766964--ocean-import-customer-service-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)