# Benefits Analyst

**Company**: Western Governors University (WGU)
**Location**: Salt Lake City, UT
**Experience**: mid
**Job type**: full-time
**Salary**: $68,300.00 - $102,500.00
**Category**: Human Resources
**Industry**: Education

**Apply**: https://wgu.wd5.myworkdayjobs.com/en-US/External/job/Salt-Lake-City-UT/Benefits-Analyst---Leaves-and-Disability_JR-026412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f92662b7-107

## Description

We are seeking a Benefits Analyst to provide vital support for smooth delivery of all WGU employee benefit plans, programs, and policies. This role operates in a high-pace, high-growth environment and demands positive passion and enthusiasm. The successful candidate will deliver critical strategic, administrative, and transaction support within the WGU People & Talent team.

**Key Responsibilities:**

- Provide comprehensive case management and administrative support for a high volume of leave of absence and workplace accommodation cases

- Manage multiple complex and time-sensitive leave and accommodation cases simultaneously, prioritizing work based on business needs, employee circumstances, regulatory requirements, and established service-level expectations

- Support the administration of leave programs, including FMLA, company-provided leaves, personal leaves, disability-related leaves, workers' compensation-related absences, and applicable state and local leave programs

- Partner with managers and People & Talent business partners to provide guidance regarding leave and accommodation processes, employee communications, attendance considerations, return-to-work requirements, and applicable policies

- Provide impeccable customer service and support in a timely, accurate, and professional manner

- Coordinate with third-party leave, disability, and benefits vendors to support timely and accurate case administration, resolve escalated issues, research discrepancies, and ensure appropriate communication and follow-up

- Serve as a mentor and trainer for less experienced team members and provide peer review of team member work as necessary

- Develop and maintain documentation of critical employee benefits, leave, and accommodation processes and procedures

- Identify opportunities to improve the employee experience, reduce case backlogs, increase operational efficiency, strengthen compliance, and improve the accuracy and consistency of case administration

- Perform regular case audits, data reviews, and quality assurance activities to identify trends, ensure accurate case management, verify compliance with established processes and service-level expectations, and support continuous improvement

**Requirements:**

- Bachelor's Degree in Human Resources or related field or equivalent relevant experience

- 2-3 years of experience specifically working with Leaves of Absence and Accommodations

- Ability to manage a high volume of LOA and accommodation cases simultaneously

- Strong interpersonal skills in dealing proactively with all levels of internal and external individuals

- Ability to work effectively in a collaborative team environment, demonstrating influence and leadership

- Strong communication skills marked by the ability to write, read, and interpret technical material

- Knowledge of and demonstrated prior experience with operational and strategic aspects of employee benefit plans

- Solid technical understanding of HRIS and related processes associated with employee benefits

- Data-driven orientation with the ability to diagnose root causes, identify primary drivers of outcomes, and recommend positive changes

**Preferred Qualifications:**

- Experience presenting to groups

- Experience in a large organization's human resources function

- HR shared service center experience

- Experience with HRIS/payroll systems

- Workday experience

- Progress toward or completion of Certified Benefits Professional (CBP), Certified Employee Benefits Specialist (CEBS), or other HR-related certifications

## Skills

### Required
- HRIS
- employee benefits
- leave of absence
- workplace accommodations
- benefits administration
- case management
- data analysis
- communication
- project management

### Nice to have
- presentation
- HR shared service center
- HRIS/payroll systems
- Workday
- Certified Benefits Professional (CBP)
- Certified Employee Benefits Specialist (CEBS)

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Source: [Apply at wgu.wd5.myworkdayjobs.com](https://wgu.wd5.myworkdayjobs.com/en-US/External/job/Salt-Lake-City-UT/Benefits-Analyst---Leaves-and-Disability_JR-026412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)