# Production Support Engineer (SMTS)

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $148,500 - $223,900 annually
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Senior-Software-Engineer--Site-Reliability--Agentforce-Ops-_JR365370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f920dec9-e26

## Description

Join Salesforce, the #1 AI CRM, as a Production Support Engineer (SMTS) in the Agentforce team. You will be a senior technical member of staff within our embedded reliability team, working on the Agentforce Operations platform to ensure it's the most reliable AI-powered engine in the industry. Your focus will be on production excellence, performance tuning, and infrastructure automation.

Responsibilities:

- Own the reliability roadmap for major product areas, transitioning systems from startup-speed architectures to highly-available, global-scale enterprise solutions.

- Partner with PMTS-level engineers to refine infrastructure strategy, contributing senior-level perspectives on system design, capacity planning, and bottleneck identification.

- Maintain and evolve automated environments, focusing on making the 'infrastructure-as-plugins' model more robust and developer-friendly.

- Support the scaling of AI/ML infrastructure, ensuring models have the required GPU resources and data pipelines for real-time supply chain insights.

- Lead the '1 to 100' hardening of the observability stack, building tooling that prevents incidents and telemetry that explains them.

- Deep-dive into SQL optimization, API latency, and cross-service communication to ensure the data-intensive supply chain platform remains performant under heavy load.

- Use AI tools to automate routine operational tasks and accelerate infrastructure delivery.

Requirements:

- 5+ years of experience in SRE, Production Engineering, or Backend Engineering with a focus on operations and scale.

- Proven experience in taking a product through a high-growth phase, dealing with technical debt and architectural shifts.

- Ability to write and review production-level code in Golang, TypeScript, or Python.

- Strong proficiency in Kubernetes, Terraform/OpenTofu, and AWS/GCP/Azure.

- Demonstrated experience with properly instrumenting applications and platforms with SLO-based monitoring and alerting.

- Deep understanding of distributed systems, including debugging complex interactions between microservices, databases, and AI agents.

- Experience working within a senior team of Principal engineers, capable of leading specific initiatives and supporting the broader group's technical vision.

- Ability to use modern AI development tools to move faster and build more reliable systems.

- Ownership mentality, able to independently identify issues and own the solution all the way through final implementation.

Nice to Have:

- M.S. in Computer Science or equivalent practical experience.

- Strong experience with PostgreSQL at scale, including partitioning, indexing, and query tuning.

- Advanced knowledge of microservice orchestration and durability patterns, including hands-on experience with Temporal for workflow reliability and Istio service meshes.

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually.

## Skills

### Required
- Golang
- TypeScript
- Python
- Kubernetes
- Terraform/OpenTofu
- AWS/GCP/Azure
- PostgreSQL

### Nice to have
- Temporal
- Istio
- M.S. in Computer Science

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Senior-Software-Engineer--Site-Reliability--Agentforce-Ops-_JR365370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)