# Assistant Practice Manager

**Company**: Portland Medical
**Location**: South Norwood
**Salary**: Negotiable
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3975-26-0020?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-practice-manager-f910c72a-27e/

## Description

Portland Medical Centre, part of Bourne Health Partnership, is looking for an Assistant Practice Manager who wants to grow, learn and make a real difference in primary care.

This is a hands-on role at the heart of our South Norwood practice. You will work closely with our Practice Manager and Operations Director to keep the practice running smoothly every day: leading our reception and admin teams, supporting CQC and contract requirements, and finding better ways to serve our patients. You will deputise for the Practice Manager when needed.

**Main duties of the job**

- Lead, support and motivate the reception and administration teams, making sure we have the right cover in place every day

- Be a senior, visible point of contact for staff and patients, resolving issues and escalations calmly

- Help the practice meet its QOF, Enhanced Services and CQC requirements

- Support practice finances, including payroll information, invoices, income tracking and claims reconciliation

- Support HR tasks such as recruitment, induction, training and absence management

- Handle patient feedback and complaints, and help turn learning into improvements

- Use practice data and reports to spot problems early and improve patient access

- Work with colleagues across Bourne Health Partnership and our Primary Care Network

- Deputise for the Practice Manager when required

**Benefits**

- Excellent learning and support, with ongoing training and development

- Close, regular support from the Practice Manager and wider leadership team

- The chance to shape how the practice runs and see the impact of your work

- A friendly, supportive training practice serving a diverse community

- NHS Pension Scheme and a competitive salary

**About us**

Portland Medical Centre is a well-established GP practice in South Norwood, caring for a diverse local community. We are a training practice for GP trainees and medical students, and we are known for being an innovative, forward-thinking team that puts patients and staff wellbeing first.

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## Skills

### Required
- Microsoft Word
- Excel
- Outlook
- team leadership
- patient communication
- finance management
- HR management

### Nice to have
- QOF
- Enhanced Services
- claims
- practice finance
- payroll
- invoices
- income reconciliation
- CQC inspection
- HR processes
- recruitment
- appraisals
- absence management
- EMIS Web

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3975-26-0020?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)