# Security Guest Service Manager **Company**: Aulani, A Disney Resort & Spa **Location**: Kapolei, HI **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $72,000 - $96,500 **Category**: Security **Industry**: Hospitality **Apply**: https://disney.wd5.myworkdayjobs.com/en-US/disneycareer/job/Kapolei-HI-USA/Security-Guest-Service-Manager---72-000----96-500_10158979?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f90f5796-4e6 ## Description Aulani, A Disney Resort & Spa, is seeking a Security Guest Service Manager to oversee security and life safety operations. As a frontline, salaried people leader, you will lead and supervise a team of Security Hosts, aligning daily operations with Disney's high standards of guest service, safety, and brand protection. Responsibilities: - Provide strategic and tactical leadership for security and life safety operations - Supervise daily activities, set priorities, and coordinate with other leaders - Ensure a safe, welcoming, and service-minded resort experience for Guests and Cast Members - Conduct investigations and prepare detailed reports on incidents - Protect sensitive information and apply confidentiality and need-to-know principles - Promote and enforce company policies related to safety regulations and asset protection - Understand the business, its culture, and operational challenges to identify opportunities to reduce risk - Directly engage with leaders and Cast to provide clear direction and resources - Maintain a positive, collaborative, and productive workplace - Independently assess routine and escalated situations and make timely decisions - Lead in the development and reinforcement of a strong culture of safety - Establish clear performance and conduct expectations and hold Cast Members accountable - Plan and prioritize teamwork and align schedules and resources - Collaborate across departments and with other leaders to coordinate security support - Lead, develop, and coach Cast Members through ongoing feedback and development planning Required Qualifications: - Current, valid, and in-good-standing Hawaii Security Guard card license - 5+ years professional experience in security and/or life safety management - Proven track record as a hard-working, meticulous, and dedicated leader - Demonstrated ability to exercise sound leadership judgment and emotional intelligence - Exceptional people-management skills and experience creating a healthy, diverse, trusting, and team-oriented work culture - Strong written and verbal communication skills - Ability to maintain confidentiality and handle investigations with discretion and professionalism - Proficiency with computers, including Microsoft Office - Availability to work all shifts, including overnight, weekends, and holidays - Knowledge of Hawaii State Statutes and experience interacting with law enforcement agencies Preferred Qualifications: - Experience directing comprehensive security programs and teams - Knowledge of integrated access control technologies and crisis management - Working knowledge of investigative and intelligence services - Highly effective oral communicator with strong analytical skills - Demonstrated knowledge of Aulani Resort policies and procedures - Bachelor's degree or equivalent job experience in a related discipline Benefits and Perks: - Disney offers a rewards package, including health and savings benefits, educational opportunities, and special extras ## Skills ### Required - Hawaii Security Guard License - Microsoft Office - leadership - communication - investigation - confidentiality ### Nice to have - integrated access control technologies - crisis management - emergency preparedness - investigative services - intelligence services --- Source: [Apply at disney.wd5.myworkdayjobs.com](https://disney.wd5.myworkdayjobs.com/en-US/disneycareer/job/Kapolei-HI-USA/Security-Guest-Service-Manager---72-000----96-500_10158979?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)