# Head of Product, New Customer Experience

**Company**: Gusto
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $206,000/yr to $248,000/yr in Denver & most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle & New York
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8144242?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f8ee9407-f30

## Description

Gusto is seeking an experienced Product leader for its New Customer Experience team.

As Head of Product, New Customer Experience, you will be responsible for the entire product experience a small business takes from potentially never having heard of Gusto, to activating the Gusto products that help them start, run, and grow.

Responsibilities:

- Ownership: You will own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers.

- North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up.

- Collaborate: You'll work closely with every function: Engineering, Design, Data, Marketing, Sales, and Finance to bring your vision to life.

- Empowerment: Directly coach and lead a talented team of senior product managers.

Requirements:

- 10+ years of direct Product Management experience, including 4+ years leading and managing product managers.

- A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number.

- Hands-on experience shipping AI-powered customer experiences.

- Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies.

Benefits:

- Competitive base pay

- Benefits

- Equity (RSUs)

Salary: $206,000/yr to $248,000/yr in Denver & most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle & New York

## Skills

### Required
- AI
- Product Management
- Growth Strategy
- Onboarding Funnel
- Conversion Optimization

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8144242?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)