# Associate Operations Manager, Embedded Consulting Services **Company**: Control Risks **Location**: Singapore, Singapore **Experience**: mid **Job type**: full-time **Category**: Operations **Industry**: Consulting **Apply**: https://apply.workable.com/j/514D03320D?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f8d1a77d-104 ## Description We are seeking an Associate Operations Manager to support and drive the Embedded Consulting Services business with a focus area on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world-class operational support and competence. This is a regional role with a focus on South East Asia. ### Responsibilities #### Operational Management - Own the day-to-day operational management of a major embedded security operations programme in Singapore, ensuring delivery against client requirements, contractual obligations and Control Risks standards. - Support the delivery of embedded consulting services across Southeast Asia and the wider Asia Pacific region. - Act as a key operational point of contact for consultants and client stakeholders, escalating strategic, commercial and personnel matters where appropriate. - Manage project administration and business operations activities associated with client engagements, ensuring consistency, accuracy and compliance with internal processes. - Identify and implement opportunities to improve operational processes, delivery effectiveness and service quality across engagements. - Work closely with the Business Operations team to ensure project administration is maintained to the highest standard. #### People and Resource Management - Support resource planning activities including the maintenance of consultant databases, workforce planning tools and deployment tracking. - Assist with the selection, recruitment, onboarding, training, contracting and deployment of consultants across the region. - Work closely with HR colleagues to support effective consultant onboarding and employee experience. - Ensure consultants are effectively supported, engaged and connected to Control Risks throughout the lifecycle of their engagement. - Support the performance management and professional development of consultants, helping to build operational capability and future leadership talent within the business. - Contribute to the development and enhancement of resource management tools, processes and information systems to improve visibility and accessibility of consultant data. #### Client and Commercial Management - Build and maintain effective working relationships with client stakeholders to support successful programme delivery and long-term partnerships. - Identify client needs and opportunities for additional support, collaborating with colleagues to deliver high-quality solutions and outcomes. - Support the commercial management of embedded consultancy engagements, including contract administration, renewals, extensions and revenue management activities. - Assist in the preparation of high-quality proposals, scopes of work and other commercial documentation. - Support business development activities by contributing operational insights, resource planning and solution design for new opportunities. #### Regional Team Support - Support the ECS leadership in the management and growth of the Southeast Asia Embedded Consulting Services portfolio. - Work collaboratively with regional and global colleagues to ensure effective coordination, communication and delivery across engagements. - Proactively build and maintain strong relationships with decision makers and senior managers across the business, seeking opportunities for collaboration and operational improvement. - Develop the capability to independently manage client engagements and operational portfolios over time, contributing to the continued growth of the Embedded Consulting Services business. ### Requirements #### Knowledge and Experience - Experience in an operations, project management, consulting, security, intelligence, government, military or similarly fast-paced environment. - Strong organisational skills with the ability to manage multiple priorities and stakeholders. - Experience building and maintaining effective stakeholder relationships. - Strong commercial awareness and problem-solving capability. - Excellent written and verbal communication skills. - Ability to work independently, exercise sound judgement and deliver high-quality outcomes. - Strong attention to detail and a proactive approach to improving processes and performance. - Interest in security, geopolitical and business issues across Asia Pacific. #### Qualifications and Specialist Skills - Project/commercial management skills. - Education to degree level or relevant commercial experience. - Developed IT skills (Microsoft Office). ### Benefits No benefits mentioned. ## Skills ### Required - operations management - project management - consulting - security - intelligence - government - military - organisational skills - stakeholder relationships - commercial awareness - problem-solving - written communication - verbal communication - judgement - process improvement - Microsoft Office ### Nice to have - large-scale operations - service delivery teams - security operations centres - recruitment - onboarding - workforce planning - people management - proposals - budgets - commercial documentation - regional or multinational environment - security/risk consulting qualification - SEA language skills - HR/people focused qualifications or experience --- Source: [Apply at apply.workable.com](https://apply.workable.com/j/514D03320D?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)