# Service Management Operations Lead

**Company**: BlackRock
**Location**: Mumbai, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Mumbai-India/DevOps-Engineer--Engineering-Team-Manager--Vice-President_R266803?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f8b74509-fa7

## Description

We are seeking a Service Management Operations Lead to oversee business-critical computing workloads, real-time/interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures. The successful candidate will be responsible for enterprise-scale reliability, risk posture, and operational resilience through the adoption of AI-enabled, autonomous infrastructure and service operations.

**Key Responsibilities:**

- Own reliability outcomes, delivering measurable improvements in availability, latency, recovery time, and incident recurrence for critical workloads.

- Build AI-enabled, signal-driven operations, replacing alert volume with AI-correlated signals that prioritize true business impact and early risk indicators.

- Engineer self-healing systems (automation-first), designing, implementing, and governing automated remediation for known failure patterns.

- Embed reliability and operability into the engineering lifecycle, partnering with Engineering/Architecture/Product to build operability, observability, resilience-by-design into services.

- Change-aware resilience + risk posture, owning change-aware operations and using AI risk signals to anticipate failures.

- Ensure AI-driven systems are observable, explainable, and auditable, meeting operational and regulatory expectations.

**Qualifications / Competencies:**

- Bachelor’s degree in computer science/engineering (or equivalent practical experience).

- 10+ years across Service Management, DevOps, SRE, Product Engineering, and/or large-scale production operations.

- Strong hands-on experience with observability/monitoring/telemetry platforms.

- Proven experience transitioning environments from reactive support to proactive, signal-driven/AI-assisted operations.

- Experience implementing change-aware operations, drift detection/correction, and data-driven reliability governance.

**Benefits:**

- Flexible Time Off (FTO)

- Comprehensive healthcare

- Support for working parents

- Tuition reimbursement

- Strong retirement plan

## Skills

### Required
- Service Management
- DevOps
- SRE
- Product Engineering
- large-scale production operations
- observability
- monitoring
- telemetry
- AI-assisted operations
- automation
- AIOps

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Mumbai-India/DevOps-Engineer--Engineering-Team-Manager--Vice-President_R266803?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)