# Customer Service Representative

**Company**: 3M
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Service-Representative_R01168484-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f8a819b8-624

## Description

As a Customer Service Representative with 3M Global Business Services, you'll support global B2B customers and business partners across international markets.

You'll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution.

**What You'll Do**

- Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.

- Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.

- Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.

- Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.

- Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.

- Enhances customer satisfaction by identifying and resolving problem patterns.

- Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.

- Develops and supports improvements for work processes and tools.

- Participates in meetings to address ongoing issues and maintain a culture of quality.

- Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.

**What You'll Gain**

- Global B2B experience and cross-functional business exposure.

- Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.

- A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.

- Career growth with 3M, a global science company making meaningful impact.

**What We're Looking For**

- Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.

- Experience working in ERP and CRM systems.

- Continuous improvement and continuous learning mindset; ability to learn new information quickly.

- Attention to detail for handling orders, documentation, and product information.

- Collaboration skills to work effectively with cross-functional and internal teams.

- Ability to independently solve problems and identify solutions; self-motivated.

- Clear and conceptual thinking ability; excellent judgment and discretion.

- Excellent organizational skills.

- Ability to de-escalate and resolve conflicts effectively.

- Proactive in resolving issues before they become problems.

- Proven and reliable follow-through with commitments and resolutions.

- Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly.

- Active listening to understand customer needs and identify appropriate solutions.

- Excellent oral and written communication in English and customer-facing language (C1 or higher preferred).

- Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines.

## Skills

### Required
- ERP systems
- CRM systems
- Communication
- Problem-solving
- Process improvement
- Analytics
- Automation
- AI-enabled ways of working

### Nice to have
- English language proficiency
- Customer-facing language proficiency

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Service-Representative_R01168484-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)