# Client Management & Service Representative **Company**: Deutsche Bank **Location**: Hong Kong **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Hong-Kong-Intl-Commerce-Ctr/Assistant-Vice-President--AVP----Client-Management---Service---Trust---Securities-Services--TSS---Hong-Kong_R0448304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f89f7da4-d9f ## Description We are seeking a Client Management & Service Representative to join our Trust and Securities Services (TSS) - Custody & Fund Services (C&F) business in Deutsche Bank. As a client-facing role, you will manage both domestic and off-shore/cross-border clients for Custody & Fund Services. Your key responsibilities will include: - Acting as the primary relationship and service contact for an assigned portfolio of institutional clients - Taking ownership of end-to-end client service management, ensuring timely resolution of service requests, enquiries, and escalations - Managing clients throughout their lifecycle, including onboarding, KYC refresh, account opening, account maintenance, e-banking setup, business expansion activities, and account closures - Conducting regular client service reviews, performance discussions, and governance meetings with clients - Monitoring service quality and client satisfaction, identifying opportunities for service enhancement and process improvement - Partnering with internal stakeholders to resolve complex service matters - Leading client onboarding and implementation activities, ensuring smooth and timely delivery against agreed timelines - Supporting Enhanced Due Diligence, negative news reviews, and other client risk-related activities as required - Identifying commercial opportunities and collaborating with Sales and Coverage teams to support revenue growth and deepen client relationships - Participating in strategic client discussions and representing Deutsche Bank in client meetings and industry engagements where appropriate - Leading or supporting business transformation initiatives, regulatory projects, migrations, and operational improvement programs - Ensuring adherence to regulatory, compliance, and risk management requirements at all times - Promoting the use of digital solutions, e-banking platforms, and self-service tools to improve client experience and operational efficiency In return, you will receive: - Competitive salary and non-contributory pension - 20 days annual leave plus generous number of public holidays - Life Assurance and Private Healthcare for you and your family - A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives - The opportunity to support a wide-ranging CSR program plus take volunteering leave days To be successful in this role, you will need: - Bachelor's degree in Business, Finance, Economics, or related discipline - Minimum 5-8 years of experience within Custody, Securities Services, Fund Services, Asset Servicing, Fund Administration, or Financial Institutions servicing roles - Proven experience managing institutional client relationships within financial institutions, insurance companies, asset managers, hedge funds, brokers, or custodian banks - Strong knowledge of custody, securities settlement, corporate actions, fund admin, cash management, account services, and related market infrastructure - Good knowledge of the Hong Kong market and sufficient knowledge of the China market - Sound understanding of client onboarding, KYC, AML, regulatory requirements, and account management processes - Demonstrated ability to manage client portfolios independently and handle complex client issues and escalations - Strong stakeholder management skills with the ability to influence internal and external parties across multiple levels - Commercially minded with an ability to identify client opportunities and support business growth initiatives - Excellent communication, presentation, and relationship management skills - Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment - Working knowledge of Microsoft Office applications and digital client servicing platforms - Proficiency in English and Mandarin is required. Proficiency in Cantonese is preferred. We offer a culture of continuous learning, coaching, and support from experts in your team, flexible working arrangements, and a range of flexible benefits that you can tailor to suit your needs. ## Skills ### Required - Business - Finance - Economics - Custody - Securities Services - Fund Services - Asset Servicing - Fund Administration - Financial Institutions servicing - Microsoft Office - English - Mandarin ### Nice to have - Cantonese --- Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Hong-Kong-Intl-Commerce-Ctr/Assistant-Vice-President--AVP----Client-Management---Service---Trust---Securities-Services--TSS---Hong-Kong_R0448304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)