# Customer Success Manager

**Company**: Salesforce
**Location**: Singapore, Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Customer-Success-Manager---Slack_JR367442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-f8961cfc-716/

## Description

We are looking for a Customer Success Manager to ensure high-value customers achieve a significant return on their investment with our platform.

**Responsibilities**

- Conduct maturity assessments and build Slack adoption roadmaps.

- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.

- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

- Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

- Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

- Drive adoption of Slack features with reps, agents, managers, supervisors, and ops teams.

- Track usage metrics and accelerate adoption, maturity, and growth across Slack's largest customers while ensuring each customer realizes maximum business value.

- Assess business requirements and advise on best practices for governance, channel structure, and workspace organization.

- Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven solutions to their problems.

- Solidify partnership commitments and drive innovation aligned with customers' business challenges.

- Increase customer engagement with products and services and identify major political barriers to customer success.

- Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

- Conduct quarterly reviews of feature usage to drive adoption of tools, ensuring platform stability and performance.

- Identify underutilization of contracted entitlements and align platform features with customer priorities to increase throughput.

**Requirements**

- Experienced business professional, preferably with 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.

- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

- Possess industry-relevant expertise and begin honing skills in a relevant functional area.

- Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

- Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.

**Nice to Have**

- 3-4 years of direct experience working on Slack; familiarity with Slack best practices and an understanding of how Slack enables modern workplace collaboration.

- Slack Certified Admin Certification.

- Expert knowledge of core capabilities: Channels & Collaboration, Canvas, Lists, Integrations, Workflow Builder, Workspace Administration.

- Additional Salesforce product certifications are a plus.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Customer Success
- SaaS
- Slack
- Communication
- Consulting

### Nice to have
- Slack Certified Admin Certification
- Salesforce product certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Customer-Success-Manager---Slack_JR367442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)