# Pharmacy Assistant Specialty

**Company**: Express Scripts Canada
**Location**: Mississauga, ON
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $21 to $24
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Mississauga-ON/Pharmacy-Assistant-Specialty---Express-Scripts-Canada_26012365?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f877426d-491

## Description

The Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant, Specialty. You will be the first point of contact for individuals contacting the pharmacy for medication and healthcare-related needs.

**Job Description** In this role, you will be on a team of like-minded, energetic, and motivated people responsible for managing and taking action on all inbound communications to the pharmacy.

**Essential Functions:**

- Investigate, solve, and respond to the reason for communication, including prescription transfers, refill requests, payment solutions, and shipment tracking.

- Communicate and follow-up with pharmacy providers and prescribers regarding patient care.

- Gather information to create and maintain patient medication profiles.

- Escalate complex situations as necessary.

**Qualifications:**

- 2 years of relatable experience, preferably in a pharmacy setting.

- Proficient in Kroll software.

- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook).

- CRM experience is preferable but not required.

- Excellent written, verbal, and oral communication skills.

- Team player with the ability to work independently.

- Strong customer service focus.

- Strong work ethic and positive attitude.

- Strong interpersonal skills with the ability to work independently with minimal supervision.

- Flexible to situations and adaptable to change.

- A thorough understanding of quality assurance and delivery of service excellence.

- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines.

- Demonstrates initiative and displays self-motivation to grasp new concepts quickly.

- Results-oriented, paying attention to detail.

- Ability to multi-task.

- Bilingualism (English and French) is an asset.

**Benefits:**

- Competitive compensation, benefits, and pension plan.

- Career development and advancement opportunities.

- A culture that celebrates innovation and collaboration.

- Flexible work options and wellness programs.

## Skills

### Required
- Kroll software
- MS Office
- communication skills
- customer service
- organizational skills

### Nice to have
- CRM experience
- French

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Mississauga-ON/Pharmacy-Assistant-Specialty---Express-Scripts-Canada_26012365?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)