# Strategic Operations Lead

**Company**: Cursor
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://cursor.com/careers/customer-success-strategy-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f8590b6d-d16

## Description

We are looking for a Strategic Operations Lead to build and operate a system that drives business growth and decision-making. As a strategic thought partner and hands-on operator, you will work cross-functionally with various teams to establish key metrics, compensation models, and performance evaluation frameworks.

Responsibilities:

- Establish key metrics and compensation models for the ADM organization

- Evaluate performance of the business, drivers and trends, and guide targeted action plans

- Build, refine and optimize headcount and capacity models to ensure we make the right investments

- Build, refine and optimize segmentation modeling to ensure we deliver the right service model that ultimately leads to revenue growth

- Build and operationalize frameworks with the ADM organization, such as health scores, maturity models and corresponding playbooks that drive usage and growth

- Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization

- Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making

- Serve as a trusted advisor to the leadership team; think big picture and also lean in to figure out how to get things done iteratively

- Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together

- Incorporate a global mindset into your work, taking into account local nuances and input and ensuring global plans stick regionally

Requirements:

- Experience in Customer Strategy and Operations; Customer Success or Account Management focus strongly preferred

- Builder mindset - comfortable building from the ground-up and adept at flexing between launch and iterate vs. going deep

- Strong analytical and modeling skillset

- Strong operations mindset - have an eye for critical foundations such as capacity modeling, staffing, planning and process

- Experience with CS frameworks such as health scores and maturity models , but with an open-mindedness to evolve them to meet our business needs

- Excellent stakeholder management skills, comfortable operating across levels and audiences to get things done

- Strong project management skills, can clearly outline what needs to happen and know how to keep your team informed and engaged

## Skills

### Required
- Customer Strategy
- Operations
- Analytical Modeling
- Project Management
- Stakeholder Management

### Nice to have
- Consulting
- Finance
- Data Science
- Customer-facing experience
- Business Operations

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Source: [Apply at cursor.com](https://cursor.com/careers/customer-success-strategy-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)