# Field Service Technician

**Company**: Aristocrat
**Location**: Albury
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Albury/Field-Service-Technician_R0021205?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f8372acc-a0e

## Description

We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a vital role in delivering technical support and service quality across customer sites. Working closely with the Service Manager and the wider Field Services group, you will provide full technical support, including installation, troubleshooting, repair, and maintenance of electronic gaming machines.

You will be a meaningful face of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with ATA's service initiatives, safety standards, and compliance obligations.

Key Responsibilities:

- Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.

- Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public

- Investigate and resolve problems including complex system faults, and performing repair work as required

- Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.

- Collaborate effectively with venue staff and maintain a high level of customer happiness.

Reporting & Documentation:

- Accurately collect and report all activities using Aristocrat's field service management tools.

- Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.

- Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.

- Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance:

- Ensure you have an understanding of and align with Company and venue WHS policies, procedures and regulations including:

- The health, safety and welfare of all employees, visitors, and contractors

- That accident/incident/near miss processes is followed, and investigations are conducted as required

- Ensuring all activities meet Company & legislative & regulatory Compliance requirements

Requirements:

- Experience in a technical field service role, gaming industry, or electronics/mechanical repair.

- Familiarity with diagnostic tools, maintenance scheduling, or service coordination.

- Previous exposure to WHS systems, compliance environments, or regulated industries.

- Valid Australian driver’s licence.

- Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).

- Excellent problem-solving, troubleshooting, and fault-finding capabilities.

- Strong interpersonal skills and customer service approach.

- Self-motivated and able to work independently across multiple customer sites.

- Good organisational skills with the ability to handle time, tasks, and service schedules.

- Proficient in using mobile devices and field service applications for reporting.

- Flexibility to work weekends, and public holidays as needed.

Physical Requirements:

- Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.

- Comfortable stepping up onto a safety step and working in variable physical environments.

- Comfortable aiming for extended periods and standing for most of the workday.

- Efficient in bending, squatting, and working at ground level if the situation requires.

- Able to comfortably move arms above head and work at shoulder height if required.

## Skills

### Required
- diagnostic tools
- maintenance scheduling
- service coordination
- electronic gaming machines
- venue management systems
- problem-solving
- troubleshooting
- fault-finding
- interpersonal skills
- customer service approach
- self-motivation
- organisational skills
- mobile devices
- field service applications

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Source: [Apply at aristocrat.wd3.myworkdayjobs.com](https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Albury/Field-Service-Technician_R0021205?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)