# Customer Success Manager, Commercial

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000-$265,000 USD
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5421558008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f82e07df-d13

## Description

## Job Overview

Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Commercial segment. As one of the first Customer Success Managers (CSMs) for our Commercial segment, you'll be a thought partner for both our customers and cross-functional partners. You'll help define how Customer Success can play a meaningful role in helping customers harness the full potential of our products and realize value.

You'll work with organizations that move fast and push the boundaries of what's possible with AI. You'll help them harness the full potential of all of our Claude capabilities, from Claude Code and Cowork to the API. Drawing on both your business acumen and technical expertise, you'll gain a deep understanding of customers' business objectives, strategic direction, AI vision, and technical needs. This will enable you to serve as a strategic advisor throughout their journey.

In partnership with the broader account team, you'll help customers identify the right Claude capabilities for their specific business objectives. You'll provide best practices and guidance while supporting customers as their usage grows and evolves. Your role focuses on helping customers scale and optimize their usage, implement change management strategies, and maximize the value of their investment through expanded use cases and value realization measurements.

The insights you gather from your customers will directly inform our product development and go-to-market strategies. This makes you a key voice in shaping how we build and deliver ongoing value as a Commercial segment and broader business.

## Responsibilities:

- Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion

- Become an expert in Anthropic's products across API, Claude Code, and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based and seat-based products

- Develop activation plans for newly sold use cases and map out future consumption and adoption opportunities to drive full value from contracted commitments

- Serve as the customer's thought partner, enhancing their knowledge of Claude products and advancing their journey toward the frontier

- Develop and execute change management strategies to drive end-user adoption

- Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

- Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude

- Own the customer experience across their lifecycle, managing comprehensive account and success plans

- Conduct Quarterly Business Reviews and serve as the primary conduit between the customer and Anthropic

- Develop scalable engagement strategies and playbooks to optimize efforts across your portfolio

## Requirements:

- 4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

- Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

- Experience driving success across both consumption-based and seat-based business models

- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

- Cross-functional collaborator who represents the customer in a positive, proactive manner

- Passion for AI and interest in responsible development of advanced systems

## Logistics

- Annual Salary: $200,000-$265,000 USD

- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

- Required field of study: A field relevant to the role

- Minimum years of experience: Correlates with internal job level requirements

- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time

- Visa sponsorship: Available, with efforts made to secure visas for successful candidates

## Skills

### Required
- AI/ML
- API integrations
- software implementation patterns
- Customer Success
- Technical Account Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5421558008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)