# Customer Success Manager, Digital

**Company**: Salesforce
**Location**: Copenhagen
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Denmark---Copenhagen/Customer-Success-Manager--Digital_JR360893?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f8019084-1b7

## Description

As a Customer Success Manager (CSM) at Salesforce, you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers.

Your Impact:

- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.

- Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services as required for your customer.

- Provide timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

- Act as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

- Communicate the value of Signature Success and be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

- Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

Minimum Requirements:

- Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

- Experience with Salesforce Marketing Cloud and/or a relevant competing platform.

- 4+ years’ experience in management consulting services.

- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.

- Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.

- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

- Knowledge of software development process and design methodologies.

- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Preferred Requirements:

- Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.).

- Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).

- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

- Experience working with Enterprise-level customers.

## Skills

### Required
- Salesforce CRM
- Technical Customer Success
- SaaS platform use
- Project leadership
- Technology solutions development
- Solutions architecture
- Management consulting services
- Exceptional communication and presentation skills
- Analysing technical concepts
- Software development process
- Design methodologies

### Nice to have
- Salesforce Marketing Cloud
- Commerce Cloud
- Shopify
- Adobe
- Marketo
- Salesforce product certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Denmark---Copenhagen/Customer-Success-Manager--Digital_JR360893?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)