# HAL - Beverage Server - SBI **Company**: Hollandamericagroup **Location**: Jakarta **Work arrangement**: onsite **Job type**: fixed term contract **Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/08442ec9-a7c1-47cb-92ff-9478e4aa089b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f7f16d22-89f ## Description We are seeking a Beverage Server to join our team. As a Beverage Server, you will be responsible for providing courteous and professional service to our guests and fellow team members while striving to meet and exceed our revenue goals. Responsibilities: - Provide beverage service to guests according to company standards. - Promote and up-sell premium brands beverages. - Execute other beverage promotions according to execution guide instructions. - Suggest alternative drinks if drink request is not available in current inventory. - Is aware of food allergies and is able to recommend alternatives when needed. - Take all beverage orders and relay it to Bartender. - Ask for appropriate identification to determine minimum drinking age. - Actively follow responsible service of alcoholic beverages. - Collect order from Bartender and review to ensure drink order is correct and is served in appropriate glass and including proper garnishes. - Discuss discrepancies with Bartender to complete the order. Place glasses on tray, and serves to guests with cocktail napkins, as per standards. - Accurately compute check and presents for payment in the presenter as per standard, report all voids or incorrect charges to the supervisors immediately. - Serve bar snacks and hors d'oeuvres according to venue requirements. - Ensure stations and/or tables are clean, orderly and properly with clean beverage menus, clean ashtrays etc. Remove empty or dirty glasses and bottles and returns them to the bar or galley. - Work independently and without immediate supervision. Promote teamwork and provides on-the-job training to subordinates to strengthen their current performance. - Assist with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. - Assist Beverage runner on deck duties, providing towels and help with requisitioning if required. - Maintain a calm demeanor during periods of high volume or unusual events to keep operating area to Holland America Line's standard. - Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns. - Communicate information to Beverage Manager so that the team can respond as necessary to create the most efficient service possible. - Perform Bar related duties during special events and parties not located in the bars or lounges. - May work in outside weather conditions and is occasionally exposed to wet and/or humid conditions. - Provides assistance for the set-up, service and break down for private functions and weddings. - At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures. - Respond to changes in the Food & Beverage Department as dictated by the vessel and the Company. - Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management. - Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office. - Employee must occasionally perform other hotel related duties and support duties & other assigned non-revenue related tasks. - Assists in the restocking of the bar locations and provision areas. - Attends meetings, training activities, courses and all other work-related activities as required. - Successfully passes responsible service of alcohol training within first 7 days. - Maintain safe and healthy work environment by following organization standards and sanitation regulations. Skills, Knowledge & Expertise: - Excellent command over English Language. - Extensive knowledge of mixology and knowledge of international cocktail recipes. - Basic knowledge of varying brands and quality of liquors. - Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards. - Handle multiple tasks at one time. - Ability to read, interpret and demonstrate the preparation of recipes. - Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations. - Basic knowledge of beverage handling procedures with regard to public health standards. - Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation. - Ability to train and guide assigned waiting staff. - Work successfully as part of the team, while under pressure. - Excellent appearance, self-starter. - Maintain a positive morale and professional attitude. - Revenue and guest satisfaction focused. - Ability to handle food and hot beverages. - Excellent open communication style with all levels of employees. - Ability to communicate tactfully with all levels of management, co-workers and other shipboard employees to resolve problems and negotiate resolutions. - Process information/merchandise through POS register system. Benefits: - While performing the duties of this job, the employee is regularly required to stand; walk; use of hands, finger, handle, feel objects, tools or controls; reach with hands and arms; talk and hear; and taste and smell. - In the event of an emergency, the employee may be required to sit, stoop, kneel or crawl. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. - All shipboard employees must be physically able to participate in emergency life-saving procedures and drills. - Full use/range of motion of ## Skills ### Required - Excellent command over English Language - Extensive knowledge of mixology and knowledge of international cocktail recipes - Basic knowledge of varying brands and quality of liquors - Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards - Handle multiple tasks at one time - Ability to read, interpret and demonstrate the preparation of recipes - Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations - Basic knowledge of beverage handling procedures with regard to public health standards - Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation - Ability to train and guide assigned waiting staff - Work successfully as part of the team, while under pressure - Excellent appearance, self-starter - Maintain a positive morale and professional attitude - Revenue and guest satisfaction focused - Ability to handle food and hot beverages - Excellent open communication style with all levels of employees - Ability to communicate tactfully with all levels of management, co-workers and other shipboard employees to resolve problems and negotiate resolutions - Process information/merchandise through POS register system --- Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/08442ec9-a7c1-47cb-92ff-9478e4aa089b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)