# Enterprise Services Manager, Professional Services Sales **Company**: Stripe **Location**: SF, Seattle, NYC, Chicago **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/stripe/jobs/8155639?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f7ddd84b-382 ## Description ## Job Overview As an Enterprise Services Manager, you will be a quota-carrying services seller and strategic advisor for Stripe's largest users. You will originate, shape, and close complex advisory, implementation, and transformation engagements. ## Responsibilities ### Own Enterprise Professional Services Opportunities - Own Professional Services bookings, pipeline creation, qualification, and forecasting across an assigned set of strategic enterprise accounts. - Partner with Account Executives and Solutions Architects on account plans that identify where Professional Services can accelerate adoption, reduce implementation risk, and unlock expansion. - Engage early in complex opportunities to shape the services strategy, customer value proposition, and path to implementation. - Build and maintain accurate forecasts, close plans, and stakeholder maps for complex, multi-party sales cycles. - Identify follow-on advisory, implementation, and transformation opportunities as customers expand their use of Stripe. ### Lead Discovery and Shape Practical Solutions - Lead executive discovery sessions, assessments, and workshops with customer stakeholders across product, engineering, finance, operations, risk, security, and procurement. - Understand a customer's business objectives, current environment, technical architecture, operating model, and implementation constraints. - Translate customer requirements into a practical services approach, including scope, assumptions, dependencies, milestones, risks, success measures, and an activation and realization plan. - Partner with Solutions Architecture, Product, Engineering, delivery teams, and external partners to validate feasibility and create solutions that are valuable to customers and deliverable by Stripe. - Advise senior customer leaders on business cases for digital transformation, platform adoption, operational efficiency, and new revenue opportunities. ### Drive Commercial Execution - Create tailored proposals, pricing approaches, and Statements of Work for advisory, implementation, packaged, and phased transformation engagements. - Shape commercial models that balance customer outcomes, delivery confidence, scope clarity, and long-term Stripe adoption. - Lead negotiations with senior customer stakeholders, procurement, legal, and internal partners. - Manage scope, resourcing, dependencies, implementation risk, and customer expectations before work begins. - Apply strong commercial judgment to determine when a customer needs a focused assessment, a defined implementation package, a broader transformation roadmap, or partner-delivered support. ### Connect Sales to Delivery and Product Strategy - Prepare delivery teams with clear customer context, business outcomes, decision history, risks, assumptions, and stakeholder expectations. - Maintain continuity from opportunity creation through customer kickoff and early delivery. - Partner with Customer Success, Delivery, and Support teams to help customers progress from signature to activation, adoption, and expansion. - Surface recurring enterprise customer needs and market insight to Product and Engineering teams to inform Stripe's product strategy. - Contribute to repeatable sales plays, service offerings, tools, and best practices that improve how Stripe sells and delivers Professional Services. ### AI and Emerging Technology Stripe customers are increasingly evaluating AI-enabled products, automation, and new digital business models. You do not need to be an AI engineer or researcher, but you should be comfortable discussing how AI-related initiatives affect data readiness, integrations, security, privacy, governance, adoption, and implementation sequencing. You will use AI-enabled tools responsibly to improve account research, solutioning, documentation, forecasting, and delivery visibility, while applying sound judgment and validating recommendations with the appropriate technical and delivery experts. ## Requirements - 5+ years of experience selling Professional Services, consulting, implementation, managed services, or complex technology solutions to enterprise customers. - A track record of originating, shaping, and closing sizable services or transformation engagements. - Experience owning a services sales cycle from discovery through proposal, SOW development, negotiation, contract signature, and delivery handoff. - Experience leading executive-level discovery, workshops, assessments, or business-case conversations. - Ability to understand complex business and technical requirements and translate them into an executable services approach. - Experience partnering effectively with Account Executives, Solutions Architects, delivery teams, Product, Engineering, and external partners. - Strong commercial judgment across scope, pricing, assumptions, dependencies, risks, resourcing, and customer expectations. - Working knowledge of APIs, integrations, cloud-based platforms, data flows, and enterprise implementation considerations. - Ability to manage competing priorities, navigate ambiguity, and maintain a rigorous pipeline and forecast. ## Preferred Qualifications - Experience in payments, fintech, financial infrastructure, billing, marketplaces, money movement, fraud, risk, or digital commerce. - Experience selling to senior product, engineering, finance, operations, security, or technology leaders. - Experience with enterprise integrations, cloud adoption, APIs, platform implementations, data modernization, or digital transformation programs. - Experience selling packaged, phased, outcome-oriented, or partner-delivered services. - Familiarity with AI-enabled software or automation, including practical implementation questions around data, security, governance, adoption, and measurable business value. - Experience in a high-growth technology company, cloud provider, enterprise SaaS company, consulting firm, or systems integrator. ## Skills ### Required - Professional Services sales - consultative sales - technical fluency - delivery-aware commercial judgment - account planning - solution shaping - proposal development - commercial negotiation - contract signature - delivery handoff - AI-enabled tools - APIs - integrations - cloud-based platforms - data flows - enterprise implementation considerations ### Nice to have - payments - fintech - financial infrastructure - billing - marketplaces - money movement - fraud - risk - digital commerce - enterprise integrations - cloud adoption - platform implementations - data modernization - digital transformation programs - AI-enabled software - automation --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8155639?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)