# Principal Product Manager – Customer Service

**Company**: Catawiki
**Location**: Lisbon
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/catawiki/jobs/8355032?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/principal-product-manager-customer-service-f7d503b6-464/

## Description

At Catawiki, every day brings the extraordinary. We're a one-of-a-kind marketplace for buying and selling special objects, with over 100,000 unique items auctioned each week.

As a Principal Product Manager, you will lead the entire Customer Service team and report to the CPO. Your mission is to provide responses to users while lowering costs, using AI as a key tool.

Your responsibilities will include:

- Developing and executing strategies to improve customer service

- Collaborating with cross-functional teams, including engineering and data

- Analyzing metrics and defining targets to measure success

The ideal candidate will have:

- 5+ years of product management experience in a high-stakes role

- Self-awareness, humility, and strong communication skills

- Ability to think deeply and come up with robust solutions to complex problems

Benefits of working with us include:

- Creating a visible impact in a global organisation

- Opportunities for learning and growth through our Learning & Development initiatives

- A culture of connection and inclusivity

- Additional perks, such as Catavouchers and extra leave for important life events

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- product management
- customer service
- AI
- data analysis
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/catawiki/jobs/8355032?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)