# Receptionist - 40 Greek Street, Central London

**Company**: Soho House
**Location**: London
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: £15.50-£15.50 GBP
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4976427101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f7b0dc39-482

## Description

At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive.

With a strong focus on discretion, efficiency, and elegance

Key duties include:

- Ensuring every member is welcomed by name and guests are welcomed with open arms

- Answering high-volume phone lines and calls for various inquiries

- Being well-versed on standard Q&A regarding menus, hours of operation, and amenity availability/pricing

- Maintaining a clean, sanitary, and safe work environment

- Performing Guest List duties on the floor level, club, and/or Rooftop

- Supporting, redirecting, and problem-solving in real-time to address guest-related concerns

- Building relationships with members and guests and communicating feedback to management

- Influencing a fun and positive atmosphere by being approachable and professional

- Assisting management with new hires by training Soho Standards and steps of service expected daily

- Maintaining updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for:

- 2–3 years’ experience in a front desk role

- Experience in luxury hospitality or private members clubs

- Strong leadership and team coordination skills

- Excellent verbal and written communication

- Proficiency in reservation systems

- Calm under pressure and adept at resolving issues with a guest-first mindset

Benefits include:

- Weekly Pay

- Team meal whilst on shift prepared by our chefs

- Soho Friends Membership

- 50% Team discount on Food & Drink, 7 days a week

- Staff Room Rates

- Health Cash Plan

- Dental Plan

- Birthday Day Off after 1 year's continuous service

- Up to 50% Staff Discount on Cowshed & Soho Home

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events, and opportunities to inspire and educate

- Continuous training to develop yourself personally and professionally

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

## Skills

### Required
- reservation systems
- luxury hospitality
- private members clubs
- front desk role
- leadership
- team coordination
- verbal communication
- written communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4976427101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)