# (US) Software Implementation Consultant - Clinical

**Company**: PointClickCare
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $80,500 - $89,400 a year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/e6fd28a0-e062-499d-8004-ea3280e62f4e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f754f30c-0e2

## Description

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.

As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

As a Software Implementation Consultant, you will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings.

**Key Responsibilities**

- Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals

- Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value

- Translate technical requirements and execute system configuration setup

- Ensure data quality, integrity, and security requirements for all customer databases

- Assess and validate the implementation plan and manage communication among project stakeholders

- Troubleshoot and resolve configuration issues with great attention to detail

- Update and maintain training databases to incorporate new product releases, enhancements, and leading practices

- Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes

- Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills

- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation

- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.

- Test, pilot, and document new professional services offerings

- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

- When needed, travel to customer on-site locations to lead and direct meetings and presentations

**Required Experience**

- Post-secondary education in business or technology related field (preferred)

- Excellent communication, organizational and collaboration skills

- Previous experience configuring or implementing a software solution, database testing and end-user support, preferred

- Strong analytical and problem-solving skills

- Demonstrated attention to detail and quality validation process adherence

- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence

- Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time

- Proven ability to take accountability for a project, demonstrating initiative, and delivering on

- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights

- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

- 2-4+ years in a software implementation role

- Healthcare market experience, preferred

**Salary**

$80,500 - $89,400 a year

**Benefits & Perks**

- Benefits starting from Day 1!

- Retirement Plan Matching

- Flexible Paid Time Off

- Wellness Support Programs and Resources

- Parental & Caregiver Leaves

- Fertility & Adoption Support

- Continuous Development Support Program

- Employee Assistance Program

- Allyship and Inclusion Communities

- Employee Recognition … and more!

## Skills

### Required
- communication
- organizational
- collaboration
- analytical
- problem-solving
- configuration
- implementation
- workflow analysis

### Nice to have
- healthcare market experience
- software implementation experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/e6fd28a0-e062-499d-8004-ea3280e62f4e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)