# Workplace Experience Analyst **Company**: Braze **Location**: São Paulo **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Category**: Human Resources **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/braze/jobs/8300854?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f749b676-7bf ## Description At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We're seeking a dynamic Workplace Experience professional to support the daily operations of our São Paulo office and play a key role in its ongoing growth and development. **Responsibilities:** - Support day-to-day workplace operations, managing services such as food and beverage programmes, office supplies, mail, packages, and general office upkeep to deliver a seamless employee experience - Deliver exceptional customer service to all who enter the São Paulo office, upholding Braze's high standards of hospitality, including onboarding support to new hires - Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for São Paulo employees - Support the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming, collaborating with the local culture committee to ensure a high-quality and consistent employee experience - Balance multiple priorities with ease, responding to urgent needs while keeping day-to-day tasks running smoothly and on schedule - Support general office requests and workplace questions, helping employees get what they need to do their best work - Assist with budget tracking, invoice management, and financial planning for the São Paulo office - Support compliance with health and safety requirements, working closely with external providers, building management, and internal stakeholders to maintain a safe and compliant workplace - Be a flexible team player, jumping in to support the Workplace team with ad-hoc tasks, PTO coverage, and operational needs as they arise **Requirements:** - Demonstrated experience in a similar role; experience in customer service a plus - Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule - Someone who is confident, positive, and comfortable being in a highly visible role that will define the reputation of the Braze Workplace Team - Passion for best-in-class workplace experience and customer service - A strong communicator with excellent grammatical skills - A sharp eye for detail and good organizational skills - Proactive and self-motivated with the ability to set own priorities - A creative problem-solver, bringing innovative ideas and solutions to the table - An awesome can-do attitude - no task is too big or too small - Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds - Familiar with Mac computer and GSuite **Benefits:** - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - customer service - event planning - budget tracking - invoice management - health and safety compliance - Mac computer - GSuite ### Nice to have - experience in a similar role --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8300854?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)