# Systems Engineer

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Dallas/Systems-Engineering-Senior-Associate_JR363332?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f731e483-41f

## Description

Salesforce is seeking a Systems Engineer to administer and manage Finance systems & applications that support mission-critical business processes. The successful candidate will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams.

**Responsibilities:**

- SaaS Applications Administration (Coupa, Concur)

- Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.

- Manage users, roles, profiles and security settings.

- Maintain data quality, integrity, and overall platform health.

- Manage vendor releases, upgrades, and new capabilities.

- AI Automation & Workflow

- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

- Identify opportunities to automate manual business processes and improve operational efficiency.

- Monitor existing automations and troubleshoot failures or performance issues.

- Data Management & Integration

- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.

- Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.

- Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

- Production Support & Troubleshooting

- Provide Level 2/3 support for Salesforce issues.

- Analyze and resolve complex configuration, automation, data, security, and integration issues.

- Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

- Release & Change Management

- Manage sandbox environments, testing, UAT, deployments, and production releases.

- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.

- Maintain appropriate documentation for configurations and business processes.

**Requirements:**

- 6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.

- Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).

- In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.

- Knowledge of Cognos Reporting tool.

- Knowledge of SAP Concur Travel, Request is a plus.

- Excellent written and verbal communication skills.

- Ability to multi-task and perform effectively in a fast-paced environment.

- Able to think independently and consider cross-functional and downstream impact.

## Skills

### Required
- Coupa
- Concur
- SAP Concur
- Cognos Reporting
- API integration
- Workflow automation
- Data management

### Nice to have
- SAP Concur Travel
- Request

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Dallas/Systems-Engineering-Senior-Associate_JR363332?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)