# Project Manager

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kuala-Lumpur-Malaysia/Customer-Project-Manager--Japanese-language-support-_2020652?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f72038e6-95e

## Description

As a Project Manager within Cisco's Customer Experience Centre (CXC), you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management.

You will act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions.

Key responsibilities include:

- Overseeing complex, high-stakes Projects and Programs across multiple accounts

- Managing large and complex infrastructure projects within an account or group of accounts

- Leading large-scale, cross-functional teams to resolve systemic delivery issues

- Developing and presenting proposals and final agreements to customers and internal stakeholders

- Leveraging AI assistants and prompt engineering to automate routine project management tasks

- Utilizing the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively

- Influencing customers in the assessment, planning, and management of related projects

- Defining and institutionalizing next-generation project management methodologies under Cisco's PMO framework

Minimum qualifications:

- Bachelor's degree in Engineering or Technology

- Minimum 6 years of dedicated Project Management experience within the IT industry

- Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations

- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence

- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent

- Japanese language proficiency is required

- Willingness to travel locally and internationally as required by project scope

Preferred qualifications:

- Advanced degree preferred

- Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration

- Hands-on experience with Agile/Scrum project methodologies

- Basic technical knowledge equivalent to CCNA or higher

- Familiarity with AI-assisted project management tools and prompt engineering techniques

- Experience in program-level financial management

- Track record of successfully leading large-scale, cross-functional teams across multiple geographies and business units

## Skills

### Required
- Project Management
- AI-assisted project management
- Microsoft Project Plan
- Microsoft Excel
- JIRA
- Confluence
- PgMP
- PRINCE2
- ITIL
- SCRUM
- Japanese

### Nice to have
- Agile/Scrum
- IT Infrastructure
- Migrations
- Networking
- Data Centre
- Security
- Collaboration
- CCNA

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kuala-Lumpur-Malaysia/Customer-Project-Manager--Japanese-language-support-_2020652?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)