# New Enquiry Advisor - Part Time

**Company**: The Hospital of St John and St Elizabeth
**Location**: London
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: Depending on experience
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/B0263-26-0473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f6e41794-151

## Description

The Hospital of St John and St Elizabeth is seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team. As one of the UK's leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice.

The successful candidate will be the first point of contact for patients, insurers and other referrers. Key responsibilities include:

- Handling inbound and outbound calls from patients, insurers, and GP practices.

- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.

- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings.

- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys.

- Helping to create self-pay quotes.

- Building relationships with consultants and their offices.

The ideal candidate will have:

- Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.

- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's.

- A self-starter who is proactive, solutions-oriented, and innovative.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

## Skills

### Required
- communication
- customer service
- sales
- time management

### Nice to have
- experience in a sales-focused call centre team
- healthcare or service-led industry experience

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/B0263-26-0473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)