# Customer Delivery Manager - Project Management Office Accounts

**Company**: HP Inc.
**Location**: All Cities, Georgia
**Experience**: senior
**Job type**: full-time
**Salary**: $93,400 to $143,800 USD annually
**Category**: Operations
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Georgia-United-States-of-America/Customer-Delivery-Manager---Project-Management-Office-Accounts_3169652-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f6b86afc-517

## Description

We are seeking a Customer Delivery Manager to lead cross-functional efforts, ensure SLA delivery and policy compliance, and contribute to organisational growth. You will formulate strategies in areas like performance metrics, escalation, change management, and communication with customers.

**Responsibilities**

- Formulate strategies in areas like performance metrics, escalation, change management, and communication with customers.

- Own expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.

- Manage high-risk projects, lead cross-functional teams, and implement corrective actions.

- Oversee timely SLA delivery, manage vendor negotiations, and contribute to account and strategic plans.

- Identify revenue opportunities, ensure policy compliance, and contribute to organisational goals and initiatives.

- Drive cross-organisational optimisation efforts, lead knowledge management strategies, and enhance customer engagement processes.

- Develop solutions and participate in pre-sales as well as change order negotiations representing and approving delivery capability and cost solution.

- Apply advanced subject matter knowledge, lead, and contribute to complex projects, and exercise independent judgment in resolving business issues and establishing policies.

- Develop and build productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

**Benefits**

- Health insurance

- Dental insurance

- Vision insurance

- Long-term/short-term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave.

## Skills

### Required
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Georgia-United-States-of-America/Customer-Delivery-Manager---Project-Management-Office-Accounts_3169652-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)