# Support Specialist

**Company**: Brex
**Location**: Vancouver, British Columbia, Canada
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Salary**: $23-$25 per hour
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8493078002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f6a600f6-6a4

## Description

Join us at Brex, the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. As a Support Specialist, you will play a crucial role in making our customers happy and productive, working collaboratively with Sales, Product, and Engineering teams.

At Brex, we deeply value high-quality customer experience and view it as necessary to our success. Your goal will be to effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency.

Responsibilities:

- Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency

- Compose thoughtful, personalized responses for a variety of customer requests

- Triage incoming requests and spot trends in customer issues to flag for the rest of the team

- Identify, reproduce, and document bugs for the Engineering teams

- Make active contributions to help achieve team goals and successes

- Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements:

- This role is required to be located within the greater Vancouver area

- Must be able to start July 6th, 2026

- Passionate about customer support and about the role it plays in making a customer-centric team successful

- Ability to communicate technical problems in a clear and tactful way

- Strong verbal and written communication skills

- Empathy, diplomacy, tact, and poise under pressure when working through customer issues

- Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points:

- Bachelor's degree

- FinTech experience

- Prior experience in a customer-facing role, ideally in a support function

- Experience with AI-powered customer service tools

- Currently hold or have recently held a Series 7 and/or 63 securities license

- Willingness to work overtime

Compensation: The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

## Skills

### Required
- customer support
- AI-powered tools
- communication skills
- problem-solving skills
- teamwork

### Nice to have
- FinTech experience
- prior experience in a customer-facing role
- experience with AI-powered customer service tools
- Series 7 and/or 63 securities license

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/brex/jobs/8493078002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)