# IT Support Specialist

**Company**: AECOM
**Location**: Edinburgh
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://jobs.smartrecruiters.com/AECOM2/744000160876239-it-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/it-support-specialist-f69eb38b-00e/

## Description

We are seeking an IT Support Specialist to cover the Europe Region. The successful candidate will provide effective second-line IT support to employees in the Edinburgh office, Manchester office, and EC India office, as well as support projects across the region.

Key responsibilities include:

- Providing second-line technical support to staff

- Diagnosing and resolving hardware, software, and operating system issues

- Supporting Microsoft Windows and Apple Macintosh operating systems

- Escalating complex technical issues to senior IT staff or external suppliers

- Ensuring proper recording, documentation, and closure of tickets

- Reporting back on issues and challenges to the regional IT Service Delivery manager

- Managing the e-waste process, aligned to the IT Asset Management process

- Collaborating and contributing to the broader IT goals

The ideal candidate will have:

- Previous experience in an IT support or technical support role

- Good knowledge of Microsoft Windows 11

- Experience supporting Microsoft 365, including Outlook, Word, Excel, and Teams

- Good understanding of computer hardware and peripherals

- Good communication and customer service skills

- Ability to prioritise workloads and manage multiple support requests

- Strong problem-solving and analytical skills

- Ability to work independently and as part of a team

Desirable skills include:

- Experience with Microsoft Active Directory and Entra ID

- Good knowledge of Apple Macintosh operating systems

- Familiarity with IT asset management and helpdesk ticketing systems

- Relevant IT qualifications such as CompTIA A+, Network+, or Microsoft certifications

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## Skills

### Required
- Microsoft Windows
- Microsoft 365
- Outlook
- Word
- Excel
- Teams
- Computer hardware
- Problem-solving
- Analytical skills
- Communication skills
- Customer service skills

### Nice to have
- Microsoft Active Directory
- Entra ID
- Apple Macintosh operating systems
- IT asset management
- Helpdesk ticketing systems
- CompTIA A+
- Network+
- Microsoft certifications

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AECOM2/744000160876239-it-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)