# Auditor Noturno - Hotel Midscale BH

**Company**: Accor
**Location**: Belo Horizonte, MG
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000161287818-auditor-noturno-hotel-midscale-bh?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/auditor-noturno-hotel-midscale-bh-f6789ca1-66a/

## Description

We are Accor, a world-leading hospitality group. As a Night Auditor at our Midscale Hotel in Belo Horizonte, you will play a crucial role in ensuring the smooth operation of our front desk and providing exceptional service to our guests.

Responsibilities:

- Verify compliance with company processes, procedures, and routines

- Greet guests and clients in person and via phone, providing general information

- Manage check-in and check-out processes, including invoice verification and payment reception

- Execute billing processes, self-control, and bank statement generation

- Update reservation information in our system

- Offer and operate our loyalty program according to established standards

- Perform IT backups and server procedures

- Handle emergency situations and contact responsible personnel when needed

- Resolve conflicts and manage critical situations with guests

- Conduct maintenance and security checks in hotel areas

- Guide message officers and reception assistants

- Provide telephone service according to brand standards

- Organize and maintain area files

- Perform shift handovers according to established procedures

- Carry out other related activities as required

Qualifications:

- Currently pursuing a degree in Hospitality, Tourism, or a related field

- Knowledge of Microsoft Office and internet applications

- Intermediate English language skills

Preferred Qualifications:

- Completed degree in Hospitality, Tourism, or a related field

- At least 1 year of experience in the role or industry

- Fluent English language skills

- Intermediate Spanish language skills

Benefits:

- Professional growth opportunities through training and development programs

- Inclusive work environment with equal opportunities

- Meaningful work creating memorable experiences for guests

- Personal recognition and appreciation for contributions

Working Conditions:

- 12x36 shift schedule

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## Skills

### Required
- Microsoft Office
- Internet
- English (intermediate)
- Spanish

### Nice to have
- English (fluent)
- Hospitality experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000161287818-auditor-noturno-hotel-midscale-bh?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)