# Commercial Contract Support Process & Implementations Support Specialist

**Company**: S&P Global
**Location**: Metro Manila, PH
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Metro-Manila-PH/CCS-Process---Implementations-Support-Specialist_332110-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f6716e07-d86

## Description

The Commercial Contract Support Process & Implementations Support Specialist plays a pivotal role in strengthening operational efficiency, consistency, and business continuity across Commercial Contract Support (CCS) and Business Process Analysis (BPA).

Responsibilities:

- Support the planning, coordination, implementation, and monitoring of CCS projects and operational initiatives.

- Identify opportunities to improve processes, workflows, efficiency, and service delivery.

- Support system enhancements, process changes, and operational improvements from planning through implementation.

- Participate in user acceptance testing, document results, identify issues, and support resolution activities.

- Communicate system enhancements and process changes to CCS stakeholders.

- Develop and deliver training and guidance on new or updated processes and systems.

- Serve as the liaison between CCS and BPA for documentation, training, and process alignment.

- Serve as the succession planning resource and act as a back-up to the Queue Coordinator for managing time-sensitive sales-close deliverables.

- Support daily operational activities, including contract data entry in CPQ systems as needed.

- Provide Sales and cross-functional teams with updates on account status and transaction progress.

- Ensure compliance with CPQ procedures, internal controls, and business service-level agreements.

- Maintain accurate documentation and provide information required for audits and compliance reviews.

- Support business continuity by documenting critical processes and maintaining operational knowledge.

- Coordinate time-sensitive activities during month-end close and work flexible hours as needed as support to the Queue coordinator.

- Adapt to changing priorities and complete other assignments as required.

Requirements:

- Bachelor’s Degree in Finance, Accounting, Project Management or related education and experience.

- 3-5 years related work experience or related degree.

- Contract management experience.

- Experience in fast-paced environment with Sales Organization a plus.

Skills:

- Project Coordination

- Operational Management

- Process Improvement

- System Enhancement Support

- User Acceptance Testing

- Documentation Management

- Training and Knowledge Transfer

- Data Entry Proficiency

- Order Management

- Case Tracking and Resolution

- Communication Skills

- Problem-Solving

- Queue and Deliverable Management

- Mentorship and Coaching

- Attention to Detail

- Adherence to Procedures

- Collaboration Skills

- Organizational and Time-Management Skills

- Adaptability

- Business Continuity Support

Benefits:

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.

## Skills

### Required
- Project Coordination
- Operational Management
- Process Improvement
- System Enhancement Support
- User Acceptance Testing
- Documentation Management
- Training and Knowledge Transfer
- Data Entry Proficiency
- Order Management
- Case Tracking and Resolution
- Communication Skills
- Problem-Solving
- Queue and Deliverable Management
- Mentorship and Coaching
- Attention to Detail
- Adherence to Procedures
- Collaboration Skills
- Organizational and Time-Management Skills
- Adaptability
- Business Continuity Support

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Metro-Manila-PH/CCS-Process---Implementations-Support-Specialist_332110-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)