# Senior Analyst - Order Management

**Company**: Freshworks
**Location**: Chennai, India
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000161047199-senior-analyst-order-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-analyst-order-management-f664741f-9f3/

## Description

We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations.

Key Responsibilities:

- Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.

- Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.

- Maintain meticulous attention to contract details, ensuring alignment with billing policies.

- Analyze order management processes and recommend improvements to enhance efficiency.

- Assist in revenue recognition processes and support audit requirements.

- Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.

- Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.

QUALIFICATIONS:

- 5+ years of Order to Cash experience in a high-growth SaaS environment.

- Business degree in Accounting, Finance, or Management preferred.

- Excellent communication skills, with the ability to interact across all levels, functions, and geographies.

- Problem-solving ability with strong attention to detail.

- Good understanding of EX platforms would be plus.

- Customer service-oriented mindset, working collaboratively to improve processes and customer experiences.

- Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint etc.

- Strong time management skills, with the ability to handle multiple tasks and meet deadlines efficiently.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Excel
- Google Suite
- SAP
- Accounting
- Finance
- Management
- Communication
- Problem-solving

### Nice to have
- EX platforms

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000161047199-senior-analyst-order-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)