# Digital Experience Manager

**Company**: H&M Group
**Location**: Ciudad de México, CDMX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Marketing
**Industry**: Retail

**Apply**: https://jobs.smartrecruiters.com/HMGroup/744000161170197-digital-experience-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/digital-experience-manager-f6626004-161/

## Description

As a Digital Experience Manager, you will lead interaction with customer support, guide E-com Leads based on an executional plan, and optimize overall digital performance based on QCP and Global guidelines.

A typical day will include:

- Digital commercial customer planning

- Translating QCP into daily site activity plans across customer groups

- Optimizing digital performance

- Digital experience optimization

- Securing full funnel optimization of the holistic digital customer experience

- Planning analysis of sales performance, web analytics, user behavior, and A/B testing

- Reviewing results and conclusions of tests and actions

- Managing interaction with customer support

- Raising incidents with Global/Business Tech

- Planning digital execution with Commercial Manager and Commercial Lead

You will need:

- A Bachelor's degree in Business, Marketing, Economics, or a related field

- Deep understanding of digital channels and commercial implications

- Leadership capabilities, including effective communication skills and the ability to influence

- Strong analytical, planning, and communication skills

- Excellent communication skills, fluent in English and Spanish

- 5+ years of experience in eCommerce, preferably in fashion

- Experience within eCommerce with understanding of the total digital ecosystem and its synergies

- Experience leading cross-functional collaboration and influencing without formal authority

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## Skills

### Required
- digital marketing
- eCommerce
- analytical skills
- communication skills
- leadership skills
- English
- Spanish

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/HMGroup/744000161170197-digital-experience-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)