# Card Disputes Associate

**Company**: Wise
**Location**: São Paulo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000154735491-card-disputes-associate?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f6160f24-7ae

## Description

We're looking for a Card Disputes Associate to join our team in São Paulo! As a Card Disputes Associate, you will be a frontline expert responsible for the daily operations and execution of workload directly contributing to SLAs.

Responsibilities:

- Maintain consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes.

- Support the team in reaching main performance metrics targets and SLAs set for the Operations organisation.

- Meet individual SLAs and KPIs set for the role.

- Detect and escalate domain-related problems and complex issues, ensuring timely and relevant communication with stakeholders.

- Follow Operational procedures and keep track of critical updates.

- Execute the end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.

- Actively identify weaknesses or friction points in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.

- Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision.

- Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends.

Qualifications:

- Excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence.

- Experience in an operational environment, preferably in payments, financial services, or back-office processing.

- Strong attention to detail and commitment to maintaining high quality and accuracy in processing.

- Good problem-solving and analytical skills to investigate and resolve dispute cases.

- Self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines.

- Proactive, growth-oriented attitude, and keen to learn whilst valuing constructive feedback to continuously improve performance.

Additional Information:

- Minimum 3 years of hands-on experience in Card Dispute Operations.

- Experience should include both Fraud and Non-Fraud disputes.

- Experience in end-to-end dispute investigation and resolution.

## Skills

### Required
- Operational procedures
- Card Fraud and Non-Fraud disputes
- Communication skills
- Problem-solving and analytical skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000154735491-card-disputes-associate?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)