# Principal Associate, CMS Operations and Support Specialist- CDX

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $109,900 - $125,400
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--CMS-Operations-and-Support-Specialist--CDX_R1000581-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f61016c5-026

## Description

We are looking for a CMS Operations and Support Specialist to join our Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team.

As the CMS Operations and Support Specialist, you will be the frontline champion for our proprietary Content-as-a-Service (CaaS) platform, and its users, within our Foundry ecosystem. You will be the guardian of our platform's operational hygiene and a critical force multiplier for Foundry's product and engineering teams.

**Platform Support and User Advocacy**

- Frontline Support: Own our Foundry Support Slack channel, managing an average of 30–50 Tier 1 requests per week.

- Intake & Escalation Management: Smoothly transition complex issues to Tier 2 Jira tickets.

- Daily Check-Ins & Triage: Lead the daily support check-ins, triage Tier 2 Jira tickets, and update the Confluence project board.

**Operational Governance & Access Control**

- Access Management: Manage and approve user access requests.

- Onboarding Execution: Support the rollout of our redesigned onboarding process.

- Governance Policing: Actively monitor for duplicate or "ghost" domains and inactive users.

**Agile Ceremonies & Data Hygiene**

- Sprint & Jira Hygiene: Own backlog grooming, board maintenance, and the opening/closing of sprints.

- KPIs & Dashboard Upkeep: Maintain our Slack and KPI dashboards.

- Feedback Ingestion: Monitor the in-platform feedback widget, triaging submissions and tagging key themes.

**Additional Responsibilities**

- Customer Communications: Draft and distribute the Foundry newsletter, release notes, and regular system status updates.

- Knowledge Management: Maintain and update our self-service documentation, decision-tree guides, and chatbot datasets.

- Training Logistics: Coordinate the scheduling and materials for team webinars and training sessions.

**Basic Qualifications**

- Bachelor's Degree or Military experience.

- At least 4 years of experience managing user access controls or account permissions.

- At least 2 years of experience administering enterprise content management systems.

**Preferred Qualifications**

- 5+ years of platform management or CMS operations experience.

- 5+ years experience in a marketing role.

- 5+ years of experience in financial services, or another highly regulated industry.

- 2+ years of experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem.

The minimum and maximum full-time annual salaries for this role are: Sales Territory: $109,900 - $125,400 McLean, VA: $120,800 - $137,900 Riverwoods, IL: $109,900 - $125,400 Richmond, VA: $109,900 - $125,400

## Skills

### Required
- Content Management Systems
- Platform Administration
- User Access Controls
- Jira
- Confluence

### Nice to have
- GenAI
- Automation
- Marketing
- Financial Services

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--CMS-Operations-and-Support-Specialist--CDX_R1000581-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)