# Customer Support Representative, Tier 1

**Company**: Dialpad
**Location**: Tokyo, Japan
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8516411002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f60a39f1-c29

## Description

About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a member of the Customer Support Team, you will be required to learn and understand our products and services inside and out, which will require a degree of curiosity and technical understanding. You should have a proven track record of excellent customer support, be a very hard worker, professional in how you interact with customers, and deeply committed to helping users.

Responsibilities

- Respond to customer inquiries about technical issues with the Dialpad product across all relevant communication channels.

- Resolve and troubleshoot customer issues, both simple and complex.

- Engage with customers to quickly get to the root of their problem.

- Provide timely and accurate customer feedback.

- Manage multiple cases and communication channels simultaneously (call center, email, chat).

Requirements

- Minimum of 3 years in customer support (additional work experience in a technical field is preferred).

- Proficiency in Windows/Mac OS.

- Attention to detail and strong problem-solving skills.

- Good written and verbal communication.

- Handle user inquiries ranging from simple product questions to more complex technical support issues.

- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution.

- Maintain or exceed our established service levels and productivity standards.

Why Join Dialpad

- Work at the center of the AI transformation in business communications

- Build and ship agentic AI products that are redefining how companies operate

- Join a team where AI amplifies every employee’s impact

- Competitive salary, comprehensive benefits, and real opportunities for growth

## Skills

### Required
- customer support
- technical support
- Windows/Mac OS
- problem-solving
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8516411002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)