# Customer Success Specialist

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2019119-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5f5a950-6ca

## Description

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

**Strategic Planning:** It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies.

**Impact & Evangelism:** It drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance.

**What You'll Do:**

**1. Strategic Adoption & Planning** Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution.

**2. Customer Engagement & Advisory** Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes.

**3. Technical Expertise & Evangelism** Demonstrates deep knowledge across several products in a secondary architecture.

**4. Leadership & Cross-functional Collaboration** Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results.

**Minimum Qualifications** Language: Fluent Japanese Experience: 8+ years of experience (or fewer years with a Master’s/PhD degree) Certifications: Expert-level (e.g., CCIE) or equivalent industry certifications

## Skills

### Required
- Japanese
- CCIE
- AI
- Technical Planning

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2019119-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)