# Niche Claims Handlers

**Company**: Davies
**Location**: Preston, United Kingdom
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/f69a08f3-c3a4-42e3-a7a0-66980e43e166?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5f1ac81-e1a

## Description

At Davies, people are at the heart of all they do. The organisation succeeds when its employees work together. As a Niche Claims Handler, you will be valued and supported, receiving excellent benefits.

Davies is looking to recruit exceptional Claims Handlers to join its growing Claims team in the Preston office. This role will place you at the heart of the customer journey, and you will be the first point of contact in moments that matter to clients.

The role involves 37.5 hours per week, Monday to Friday, with one in three Saturdays on a rota basis. The start date is January 2027.

### Key Responsibilities

- Interact with various people, including customers, insurers, suppliers, and colleagues across the country.

- Ensure correct information gets to the right people, being confident in written and verbal correspondence and checking policy cover.

- Review and set up new claims, appoint contractors, and update claims on internal systems.

- Prioritise and review diaries in a timely manner.

- Issue payments to policyholders and suppliers for settlements.

- Contribute to team, division, and wider business growth and development.

- Communicate with customers via various methods, including inbound and outbound calls, emails, SMS, and automated claims journeys.

- Ensure communication with customers via their preferred method to handle their claims proactively and quickly.

### Skills, Knowledge & Expertise

- Professional and amiable approach.

- Desire to find solutions and help customers through their claims effectively.

- Proficiency in using computers, specifically MS Word, Excel, and Outlook.

- Ability to work with pace when required while remaining effective.

- Pride in customer care, empathy, and attention to detail.

### Benefits

#### Career & Purpose

- Davies Innovation Lab

- Leadership training programme

- Funding for professional qualifications

- Thrive at Davies; learning opportunities

#### Environmental & Social

- The Davies Foundation

- Local charity funding

- Pennies To Heaven

- Employee Resource Groups

- Employee volunteering programme

#### Financial Health

- Pension, 5% employee and 5% employer contribution

- My Choices at Davies provides high street discounts and financial wellbeing hub

- Life assurance: x4

- Refer a Friend

- Cycle to Work Scheme

- Lease car salary sacrifice

- Davies Incentive Plan

- Enhanced maternity, paternity, and adoption pay

#### Mental, Physical & Emotional Wellbeing

- Wellbeing centre; move, munch, money & mind focus

- Discounts with hundreds of UK retailers

- EAP; 24/7 confidential helpline

- 25 days holiday, increasing to 26 days after 5 years and 27 after 10 years

- Flexible working

- Dress for your day

- Inclusive employment policies, e.g., menopause, fostering friendly, fertility, sabbatical policy, and baby loss and miscarriage

- Flexible benefits include holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan

## Skills

### Required
- MS Word
- Excel
- Outlook
- customer care
- empathy
- attention to detail

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/f69a08f3-c3a4-42e3-a7a0-66980e43e166?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)