# FBS Customer Care Representative

**Company**: Capgemini
**Location**: Aguascalientes
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/pj9R6rkBwDoGwYrA4DWiUg/fbs-customer-care-representative-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5e15328-36e

## Description

Join a new project with one of the largest insurance groups in the world

We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

### Key Responsibilities

As a key member of our Customer Service team, you'll:

- Respond to inquiries related to insurance policies and coverage

- Resolve moderately complex issues with empathy and professionalism

- Interpret policy details and make informed decisions within defined authority limits

- Communicate across multiple platforms while navigating internal systems

- Document interactions and escalate unresolved cases when needed

- Collaborate with departments like Claims, Underwriting, and Policy Support

- Identify trends and suggest process improvements

- Stay up to date on compliance, legal requirements, and product updates

### Requirements

- High School Diploma or equivalent (required)

- Fluent English

- 1–3 years of customer service experience

- Call Center experience highly desirable

- Strong computer skills and ability to work across systems

- Availability to work on-site, Monday to Friday only

### Benefits

We believe in rewarding great work and investing in our people. You'll enjoy:

- Competitive salary and annual performance-based bonuses

- Grocery & Restaurant Vouchers

- Major Medical Insurance

- Life Insurance

- Career development and continuous training

- A collaborative, inclusive culture within a globally respected organization

### Why Join Us?

This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we'd love to hear from you.

## Skills

### Required
- customer service
- insurance policies
- compliance
- legal requirements
- product updates

### Nice to have
- call center experience
- strong computer skills

---

Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/pj9R6rkBwDoGwYrA4DWiUg/fbs-customer-care-representative-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)