# German-speaking Warranty Administrator

**Company**: Ford Central and Eastern European Sales LLC
**Location**: Szentendre, Kozep-Magyarorszag
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Sales
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/74013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/german-speaking-warranty-administrator-f5d33eb1-f14/

## Description

Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administrator in our Szentendre office.

Responsibilities:

- Process dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)

- Handle dealer enquiries regarding parts goodwill (non-CLP) in accordance with regulations

- Support Ford dealers with warranty processing or general warranty topics using instructions from the warranty manual, Ford PTS, DACH dealer portal, and other warranty-relevant documents

- Assist in problem-solving for dealers regarding system and process steps with respective departments in cooperation with technical service and other internal departments, including GBS (in German and English)

- Answer warranty-related queries from the Ford Customer Relation Centre

- Perform changes to vehicle warranty start dates in cooperation with GBS

- Representation in all areas of warranty processing, such as the Components for Free process

- Send-in deadline extensions for over-aged warranty claims according to internal specifications

Qualifications:

- Vocational training with a technical (vehicle) background

- Preference given to employees from the automotive industry (dealer workshop or manufacturer)

- Deep knowledge of all Ford guarantee topics necessary

- Good knowledge of vehicle technology

- Communication skills

- Understanding of the German Ford/dealer organization

- Knowledge of warranty policies

- Knowledge of OWS-Online

- Knowledge of Microsoft Office (especially Outlook, Excel, and Word)

- Knowledge of Microsoft Power Automate

- Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory

What we offer:

- Being part of a fully supportive, collaborative, and dynamic team

- Hybrid working model - 4 office days required

- Cafeteria – Benefits package, annual bonus, etc.

- Discount for new and used car purchase, and the chance to try recent models during test driving days

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- German
- English language skills
- vehicle technology
- communication skills
- warranty policies
- OWS-Online
- Microsoft Office
- Microsoft Power Automate

### Nice to have
- automotive industry experience
- Ford guarantee topics knowledge

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