# Manager, SMB Sales

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $170,000.00-$254,000.00
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Manager--SMB-Sales_R35738?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5c6a5fd-8b8

## Description

Join Zendesk as a Manager, SMB Sales, leading a team of Account Executives to drive revenue growth and exceptional customer outcomes. You will harness AI, data, and strategic insight to accelerate growth, streamline execution, and empower your team.

**Responsibilities:**

- Lead, coach, and develop a team of Account Executives

- Recruit, onboard, and mentor talent

- Guide the team through high-velocity and complex multi-stakeholder sales cycles using AI insights and predictive analytics

- Support AEs in building strategic customer roadmaps for AI-driven transformation

- Coach AEs to build compelling, AI-powered ROI cases

- Identify expansion, upsell, and renewal opportunities

- Partner with Solutions Engineers, AI Specialists, Product, and Marketing

- Facilitate customer conversations on product capabilities and AI architecture

- Conduct weekly forecast and pipeline reviews

- Build and maintain dashboards to monitor sales efficiency and customer behavior trends

- Report on team performance and regional trends

- Innovate and improve sales processes

**Requirements:**

- Extensive experience in sales leadership, ideally within SaaS or Customer Support technologies

- Consistent track record of leading teams to 100%+ quota achievement

- Experience managing high-velocity sales teams

- Ability to incorporate AI tools, predictive analytics, and automation

- Strong cross-functional experience working with customer-facing, technical, and operational teams

- Exceptional presentation, organization, coaching, and listening skills

- Analytical, data-driven, and highly effective at forecasting and strategic planning

- Passion for developing talent and building a positive, performance-based culture

- BA/BS degree or equivalent experience

- Willingness to travel as needed

**What You Bring:**

- Inspirational leadership

- Performance-driven mindset

- Customer-obsessed strategist

- AI- and data-driven decision-making

- Collaborative partnership

- Growth mindset mentorship

- Execution-focused vision

**Compensation:**

- US annualized OTE range: $170,000.00-$254,000.00 with a pay mix of 50/50 (base/commission)

## Skills

### Required
- AI
- predictive analytics
- sales leadership
- SaaS
- customer support

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Manager--SMB-Sales_R35738?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)