# Director, PE Shared Services

**Company**: Electronic Arts
**Location**: Hyderabad, Telangana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ko_KR/careers/JobDetail/Director-PE-Shared-Services/214164?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f59feb6e-c7c

## Description

Electronic Arts is seeking a Director, PE Shared Services to lead the evolution of their People Experience (PE) shared services, focusing on innovation, efficiency, and exceptional service delivery.

The Director, PE Shared Services is a people leader role that reports to the Senior Director, People Services. This is a hybrid role, with at least three days a week in the office.

Responsibilities:

- Leading Shared Services: Lead the largest PE team in the Hyderabad office, responsible for the day-to-day delivery of all Shared Services, including employee queries, high-volume transactions, data integrity in Workday, and other areas.

- Driving Shared Services Evolution: Assist the Senior Director, People Services with developing and implementing strategic plans for the Shared Services organization, ensuring alignment with the overall business strategy.

- Operational Delivery: Utilize data analytics to gain insights into service delivery performance and identify areas for improvement.

- Team Leadership: Assure Shared Services team performance by recruiting, training, and coaching while fostering an inclusive environment that emphasizes diversity and belonging.

Required Skills:

- Understands and exhibits "customer-first" thinking and design.

- Strong people leadership skills.

- Excellent communication skills, both written and verbal.

- Experience working within a fast-paced global environment and being part of a global team.

- Proven ability to creatively solve problems.

Required Qualifications:

- Bachelor's Degree in HR, Business, or Operations preferred.

- 15+ years' experience in global HR services or operations, including 10+ years in a managerial role.

- 4-5 years of HRIS operations (Workday preferred) and case management solutions (ServiceNow preferred).

- Experience in implementing AI Assistant and/or Chatbot solutions.

## Skills

### Required
- Leadership
- Communication
- Problem-solving
- Data Analytics
- HRIS operations

### Nice to have
- AI Assistant
- Chatbot solutions
- Workday
- ServiceNow

---

Source: [Apply at jobs.ea.com](https://jobs.ea.com/ko_KR/careers/JobDetail/Director-PE-Shared-Services/214164?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)